Service Engineer
Halton Group
Date: 2 weeks ago
City: Subang Jaya
Contract type: Contractor
Halton Malaysia
Office : Subang Jaya, Selangor
Technical-minded, detail-oriented individuals with analytical skills most often make for successful customer service engineers. The skills and abilities most closely associated with this occupation are outlined below:
Office : Subang Jaya, Selangor
- Provide Technical Support for Products.
- In their main role, service engineers field calls about technical issues with products supplied by their company. They troubleshoot and diagnose problems via phone, research resolutions, apply methods, and run tests to ensure that specific issues have been resolved.
- Responsible for the day-to-day planning, management and control of multiple projects.
- Maintain coordination with customers regarding technical matters and developments.
- Created numerous solutions while in the field, by using local resources to resolve problems that were then adapted or implemented by engineering.
- Developed consistent track record for the resolution of escalated customer service issues not resolved by other FST's.
- Consistently exceeded inventory management matrix goals for personal and team inventory.
- Complete On-Site Diagnostics and Service Calls.
- When issues cannot be resolved over the phone, service technician respond to issues in person. They discuss problems with clients, perform diagnostic tests on equipment or computer systems, work to resolve problems, and ensure that products are working properly.
- Perform Preventative Maintenance.
- Service engineers to prevent issues by visiting client sites and performing upgrades, tests, and diagnostics to avoid any downtime resulting from product issues. They log preventative maintenance visits, run reports detailing what processes were completed, and make notes about what might need to be done in the future to prevent problems.
- Generate Problem and Resolution Reports.
- Service engineers keep adequate and up-to-date reports that outline problems they’ve resolved and how they fixed an issue. These reports and notes can be kept as a sort of manual to help resolve similar issues in the future.
- Sell and Renew Service Contracts.
- Service engineers to discuss service contracts with clients. They present the benefits of such contracts, negotiate renewal terms, and outline what services are attached to specific types of contracts.
Technical-minded, detail-oriented individuals with analytical skills most often make for successful customer service engineers. The skills and abilities most closely associated with this occupation are outlined below:
- Technical skills – strong knowledge of computer systems and processes are essential for service engineers.
- Computer skills – from software to various applications, service engineers must understand the design of and resolve issues with computer components. (Autocad).
- Mechanical skills – an understanding of how various types of machines operate, welding skill and machine tools handling.
- Troubleshooting – the ability to run diagnostic tests and determine the causes of errors or problems is one of the most important aspects of being a customer service engineer.
- Time management – resolving client issues in a timely manner to keep downtime to a minimum is important for customer service engineers, as is the ability to efficiently manage their own time, as they often work with little or no supervision.
- Organizational skills – keeping track of common issues and maintaining accurate reports are important abilities for these professionals.
- Communication skills – customer service engineers need strong verbal communication skills to discuss products and product issues with clients; they need written communication skills to produce reports and other paperwork.
- A degree in engineering is the main requirement (Electrical & Electronic or Mechanical Engineering).
- Associate degrees combined with vocational training certificate are also accepted (Sales background will be an advantage).
- Working experience ranging from 3-5 year.
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