Service Engineer
Carrier Climate Solutions Transportation
Date: 19 hours ago
City: Kota Kinabalu
Contract type: Full time

Overview
Service Operations and account management for field service delivery Manage a team of service technicians <50% back-office & administrative task >50% field and customer fronting
Key Duties & Responsibilities
Job Applicant's Privacy Notice
Click on this link to read the Job Applicant's Privacy Notice
- Lead a service section to deliver service in accordance with Service Contract or Repair obligations
- Achieve service KPI such as 100% completion of preventive maintenance, utilization % rate, ensuring job delivery within planned cost
- Manage a team of service technicians direct reports, and a few in-house subcontractors
- Work with Assistant Engineer for end-to-end necessary works to ensure smooth delivery of ACMV services inclusive of:
- Scheduling of technician work schedule, for dispatching of Work Orders through Salesforce & Service Max platform
- Arranging logistics required for field service including ordering of parts, issuing of parts to field staff / subcontractors, arranging delivery of required equipment or parts
- Arranging and raising Purchase Orders for subcontractors for delivery of service
- Coordination with customers on service delivery date including all required documentation for work (Permit to Work, Risk Assessments, etc)
- Review and approve time entries of technicians’ hours and time sheets
- Ensure Work Order completion and closure in Salesforce upon completion of field work
- Ensure Customer Service Report (CSR) / Service Chits uploaded for monthly invoicing
- Manage other administrative tasks as required such as field staffs’ leave, tools requests, safety related requests, or cost related matters in SAP
- Support field staffs for any required assistance
- Backup of Service Manager/ Engineer during their absence
- Support field service team in above scope after office hours in the event of critical repairs
Job Applicant's Privacy Notice
Click on this link to read the Job Applicant's Privacy Notice
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Manager Of Restaurants (M/W)
Club Med,
Kota Kinabalu
1 week ago
Do you know Club Med? We have nearly 70 resorts, open in summer and winter, in 26 countries. We offer high-end vacations in the mountains and by the sea. Our customers are looking for happiness and freedom.Why are you reading this job offer? Because you want to become an actor of this little extra that makes all our difference. You...

Duty Manager
Hilton,
Kota Kinabalu
3 weeks ago
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands...

Account Assistant
RXC Resources Sdn. Bhd.,
Kota Kinabalu
3 weeks ago
RXC Resources Sdn. Bhd. is a seafood restaurant company that owns KK Garden Seafood Jalan Gaya and KK Garden Seafood Sedco. Committed to bringing the freshest seafood to the table, the company emphasizes quality and exceptional dining in Sabah.We are now seeking an Account Assistant (full-time) responsible for tasks such as financial records, transactions, and accounts management for the audit...
