Service Engineer
Carrier Climate Solutions Transportation
Date: 3 weeks ago
City: Kota Kinabalu
Contract type: Full time
Overview
Service Operations and account management for field service delivery Manage a team of service technicians <50% back-office & administrative task >50% field and customer fronting
Key Duties & Responsibilities
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- Lead a service section to deliver service in accordance with Service Contract or Repair obligations
- Achieve service KPI such as 100% completion of preventive maintenance, utilization % rate, ensuring job delivery within planned cost
- Manage a team of service technicians direct reports, and a few in-house subcontractors
- Work with Assistant Engineer for end-to-end necessary works to ensure smooth delivery of ACMV services inclusive of:
- Scheduling of technician work schedule, for dispatching of Work Orders through Salesforce & Service Max platform
- Arranging logistics required for field service including ordering of parts, issuing of parts to field staff / subcontractors, arranging delivery of required equipment or parts
- Arranging and raising Purchase Orders for subcontractors for delivery of service
- Coordination with customers on service delivery date including all required documentation for work (Permit to Work, Risk Assessments, etc)
- Review and approve time entries of technicians’ hours and time sheets
- Ensure Work Order completion and closure in Salesforce upon completion of field work
- Ensure Customer Service Report (CSR) / Service Chits uploaded for monthly invoicing
- Manage other administrative tasks as required such as field staffs’ leave, tools requests, safety related requests, or cost related matters in SAP
- Support field staffs for any required assistance
- Backup of Service Manager/ Engineer during their absence
- Support field service team in above scope after office hours in the event of critical repairs
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