Service Order Administrator

Responsibilities

JOB DESCRIPTION

• Responsible for managing post sales activities related to processing RMA’s service requests, and service billings.
• Verify customer and order information for correctness, checking it against previously obtained information as necessary.
• Manage Install base updates for customer assets.
• Perform customer master maintenance – supporting new account set-up, account clean-up, and miscellaneous account updates.
• Work closely with Field Service Team to manage incoming calls, emails and other requests related to equipment returns, repairs, replacements, parts orders, and delivery schedules.
• Interface with shipping and logistics teams to follow up on shipping status.
• Process escalations for customers with a down system.
• Review all Orders for completeness to ensure they are booked in accordance with Coherent’s Global Booking Policy.
• Ensure all service orders are entered into ERP system timely and manage customer communication.
• Provide Order Status and Tracking Information to Internal and External customers.
• Manage and resolve backlog issues including order hold release, product configuration issues, item number discrepancies and purchase order requirements.
• Provide month end and quarter end support as needed to achieve Corporate Goals.
• Participate in Projects which support Department and Corporate goals.
  
  

Qualifications / Requirements

• Degree with minimum 4 years related experience in a Customer Service/Order Management related role in a complex business environment.
• Strong attention to detail and commitment to operational excellence.
• Outstanding written and verbal communications skills. (Must be fluent in English)
• Well organized and able to effectively handle multiple tasks.
• Experience with Oracle and Salesforce.com is preferred.
• Must work US hours and weekends as required.
  
  

Working Conditions

• This role is remote
  
  

Culture Commitment

Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.:

Integrity – Create an Environment of Trust

Collaboration – Innovate Through the Sharing of Ideas

Accountability – Own the Process and the Outcome

Respect – Recognize the Value in Everyone

Enthusiasm – Find a Sense of Purpose in Work

Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

About Us

Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!

Note to recruiters and employment agencies: We will not pay for unsolicited resumes from recruiters and employment agencies unless we have a signed agreement and have required assistance, in writing, for a specific opening.

About The Team

Coherent Malaysia (formerly known as II-VI Incorporated) began operations in 2001 through the incorporation of Finisar Malaysia with 300 headcounts, now employs over 3000 employees. Ipoh’s assembly and test site for optical components, transceivers, and wavelength management equipment, remains committed to the expansion of Coherent Corporation, accelerated by the growth of next generation products to meet the increasing demands for network bandwidth and data storage.

Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!

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