Service Sales Support Specialist

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:

Service Sales Manager


Your Role And Responsibilities

In this role, you will have the opportunity to collaborate in conjunction with the Sales organization and customers throughout the proposal process by preparing technical descriptions of the applied products and technology. Each day, you will determine costs, prepare final documentation, and serve as a key technical resource in the assigned area. You will also showcase your expertise by performing lost proposal analysis, identifying potential cause, and recommending future actions.

The work model for the role is: ,

This role is contributing to the Robotics and Discrete Automation Business based at Petaling Jaya, Malaysia.

You will be mainly accountable for:

• Supporting the local Sales organization and customers in determining the most technically appropriate and cost-effective solutions and in the preparation of demanding offers.
• Preparing / supporting in the preparation of technical/commercial offers based on customer specification requirements, local business/feeder factory indications, and Sales organization directives.
• Analyzing customer needs and competitor offers through information from general market and the Sales organization.
• Defining cost for the proposed solution and communicates it to the Sales organization.
  
  
  

Qualifications For The Role

• Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
• Excellent written and verbal communication skills, with the ability to engage professionally with both internal teams and external customers.
• Proactive and service-oriented, with a strong willingness to learn and support customer requirements.
• Capable of managing multiple priorities, maintaining attention to detail, and performing effectively in fast-paced environments.
• Skilled in Microsoft Office applications (Excel, Outlook, PowerPoint) and open to learning systems like SFDC or ERP.
• Collaborative team player who shows initiative, embraces feedback, and is committed to continuous improvement.
  
  
  

Benefits

We also offer our employees the following benefits:

• Life Insurance
• Medical Insurance
• Accident Insurance
• Parental leave
• hybrid/flexible work practices
  
  
  

More About Us (Mandatory)

ABB Robotics & Discrete Automation Business area provides robotics, and machine and factory

automation including products, software, solutions and services. Revenues are generated both from direct sales to end users as well as from indirect sales mainly through system integrators and machine builders. www.abb.com/robotics

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