Service Scheduler (Internship)
Mettler-Toledo International, Inc
Date: 5 days ago
City: Petaling Jaya
Contract type: Part time
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Our Opening and Your Responsibilities
* Schedule and dispatch service technicians to customer locations based on priority, urgency, and technician availability.
* Communicate effectively with customers to provide updates on service order status and address any concerns or questions.
* Optimizing available field service resources by assigning service assignments to technician dashboard
* Follow up on open orders (RFS status) for unplanned service order and (incomplete status) for all type of service orders.
* Coordinate with SCM for part transfer request to right tech location and ensure part consumed by tech in DSM.
* Managing job loading, productivity and workload distribution across FST which maximise field force efficiency.
* Collaborate with Field Service tech and scheduler to ensure route optimization/planning reducing technician’s windshield to wrench ratio.
* Adhering to SLA and response time as per service contract agreement
* Handle emergency service requests and resolve scheduling conflicts as they arise.
* Provide exceptional customer service and support to both internal and external stakeholders.
* Backup team member on Planned service job scheduling in their absence.
What You Need to Succeed
Mandatory:
* Diploma or degree holder
* Fresh graduate/with experience
Competencies
* Good Interpersonal and Verbal/Written Communication skills
* Ability to work in a fast-paced environment and handle high-pressure situations.
* Team player with a positive attitude and a customer-focused mindset.
* Strong organizational and multitasking skills with attention to detail.
Our Offer to You
* Our internship programme do provide monthly fixed allowance.
* We are seeking a motivated intern for a 6 month internship program.
* If you are shortlisted, we will get in touch with you.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us [1] here.
References
Visible links
1. https://www.mt.com/us/en/home/microsites/sustainability/reporting.html
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Our Opening and Your Responsibilities
* Schedule and dispatch service technicians to customer locations based on priority, urgency, and technician availability.
* Communicate effectively with customers to provide updates on service order status and address any concerns or questions.
* Optimizing available field service resources by assigning service assignments to technician dashboard
* Follow up on open orders (RFS status) for unplanned service order and (incomplete status) for all type of service orders.
* Coordinate with SCM for part transfer request to right tech location and ensure part consumed by tech in DSM.
* Managing job loading, productivity and workload distribution across FST which maximise field force efficiency.
* Collaborate with Field Service tech and scheduler to ensure route optimization/planning reducing technician’s windshield to wrench ratio.
* Adhering to SLA and response time as per service contract agreement
* Handle emergency service requests and resolve scheduling conflicts as they arise.
* Provide exceptional customer service and support to both internal and external stakeholders.
* Backup team member on Planned service job scheduling in their absence.
What You Need to Succeed
Mandatory:
* Diploma or degree holder
* Fresh graduate/with experience
Competencies
* Good Interpersonal and Verbal/Written Communication skills
* Ability to work in a fast-paced environment and handle high-pressure situations.
* Team player with a positive attitude and a customer-focused mindset.
* Strong organizational and multitasking skills with attention to detail.
Our Offer to You
* Our internship programme do provide monthly fixed allowance.
* We are seeking a motivated intern for a 6 month internship program.
* If you are shortlisted, we will get in touch with you.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us [1] here.
References
Visible links
1. https://www.mt.com/us/en/home/microsites/sustainability/reporting.html
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