Service Support Engineer

GEA Group


Date: 12 hours ago
City: Shah Alam
Contract type: Full time
Responsibilities / Tasks

  • Assist service sales in preparing costings and proposals for project-based work, field service jobs and SLAs. Act as sales lead for field service quotation when required
  • Support front-line sales with follow-up and customer communication when necessary. Occasional site survey / site work is expected
  • Raise 2nd-level technical support tickets when required.
  • Prepare Method Statements and Risk Assessments for field service and site installation jobs.
  • Track and manage Field Service Engineers’ schedule to ensure all on-site work is completed according to customer requirements and company budget.
  • Coordinate with spare parts and logistics team to ensure parts are delivered to sites on time for service jobs.
  • Consolidate service reports and timesheets for invoice submission.
  • Process warranty claims for field service orders.
  • Manage field service costings and budgets upon order receipt and provide monthly forecast and margin status.
  • Lead and participate in continuous improvement initiatives (e.g., waste identification) within the field service team.
  • Record timesheets for Field Service Engineers in the ERP system.
  • Standardize tools and reports to increase efficiency of resource planning. Identify and recommend cost-saving opportunities to improve field service profitability.
  • Provide backup support for PR–PO conversion, goods receipt (GR), and invoicing activities.
  • Ad-hoc tasks, as assigned from time to time

Your Profile / Qualifications

  • Minimum 2 years’ experience in the process engineering industry. Fresh graduates with the right attitude may be considered.
  • Diploma or degree in engineering preferred; Automation/Electrical background is advantageous.
  • Experience in costing and proposal preparation and field service coordination.
  • Previous experience as a team leader is a plus.
  • Knowledge and experience with SAP.
  • Proficient in Microsoft Office (Excel, Access, Word, PowerPoint).
  • Well-organized, responsible, and strong problem-solving aptitude.
  • Excellent oral, written, and presentation skills in English.
  • Independent, highly motivated, service-driven, and open-minded.
  • Team player with strong interpersonal skills.
  • Able to communicate and interact professionally with both internal and external clients.
  • Strong sense of ownership and accountability.
  • Organized, analytical, and able to remove obstacles through creative and adaptive approaches.
  • Comfortable in a dynamic technical environment with a fast-paced daily routine.
  • Able to work independently with remote teams, with minimum supervision

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