Specialist / Senior Specialist Network Operation Center (NOC)

Commerz Global Service Solutions Sdn. Bhd.(Formerly known as Commerz Trade Services)


Date: 2 weeks ago
City: Kuala Lumpur
Contract type: Full time

Job Purpose:

To carry out and take responsibility for the tasks and activities relating to the operation of applications in production in GS-IT with the following goals:

  • Ensure the Service Level Agreements (SLA) are adhered to
  • Ensuring high availability, security, and performance of all monitored systems.
  • Implement changes in accordance with requirements

Key Activities:

The position NOC comprises the following monitoring and operational roles:

  • Monitor network performance and ensure the availability and stability of the network infrastructure
  • Detection, analysis, resolution, and documentation of all IT faults in accordance with standards
  • Use of standard tools for incident, problem, request and change management
  • Escalation of faults as specified to the respective on-call service or alternatively to the Escalation Manager
  • Fault response outside the service line's acceptance times
  • Adhere to company policies and procedures related to network operations, security and data privacy
  • Provide technical support to end users by resolving network-related issues
  • Able to work in 24/7 shifts
  • Senior might require to take on the On Call support roles
  • Able to work from home with the laptop provided by the Bank

NOC Specialties:

  • Some basic Knowledge of Cisco Routers and Switches
  • Basic Commands for Cisco Router and Switches.
  • Handling of Alarms and Events by Trouble Tickets
  • Good general Network Knowledge in terms of WAN / LAN / WLAN
  • CCNA Certification welcome

Requirements:

  • High level of responsibility and team works
  • Good communication and strong analytical skills
  • Good practical knowledge in Service-management Processes
  • Experience updating and documenting SOP’s training manual
  • Good collaboration skills to work effectively with other teams and end-users

Preferred:

  • NOC operator experience
  • CCNA level certification has an advantage
  • Experience using Service Now, Dynatrace and StableNet
  • Familiar with MS products like Outlook, Teams, Office 365

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