Spm Holders-Basic Rm3000- English & Mandarin Speaker as Customer Services Executive@ Damansara

GLOBAL OUTSOURCING GROUP


Date: 3 weeks ago
City: Petaling Jaya
Contract type: Full time
Job Responsibility

You are responsible in,Â

  • Provide detailed information and support to customers regarding Canon products, including cameras, printers, and accessories, through phone, email, and live chat.
  • Address and resolve customer issues related to product performance, warranty claims, repairs, and returns efficiently and professionally.
  • Assist customers with placing orders, updating them on order status, and handling shipping-related queries to ensure a smooth purchasing experience.
  • Offer guidance and troubleshooting for technical problems with Canon products, helping customers resolve issues or directing them to the appropriate technical support resources.
  • Collect and document customer feedback and complaints, and relay this information to relevant departments to help improve products and services.

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Job Requirements

RequirementÂ

  • SPM holders only
  • Fluent in speaking and writing English and Mandarin
  • Available to work in rotational shift (9 Hour including 1 Hour break) between Mon - Fri, 7:30am - 6pm & Sat - Sun, 8am - 5pmÂ
  • 5.5 working days and 1 rotational off days including working weekend or public holidays.
  • Passionate on customer experience related tasks
  • Able to work in a fast-paced environment
  • Strong ability to multitask, prioritize and manage time effectively
  • You are required to work on site at Ara Damansara Office
  • Available to start work on 23 October 2024

Job Benefits

  • Salary Package:RM3000Â + KPI ALLOWANCE UP TO RM 200
  • EPF + SOCSO IS PROVIDED
  • 14 MEDICAL LEAVE & 12Â ANNUAL LEAVE IS PROVIDED
  • 1 month paid training is provided.
  • Location: Nearby LRT Ara Damansara and 10 minutes walking distances

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