Spvr - Control Center (MY)

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Working Hours: Mon to Fri, 9 am to 6 pm

Primary Duties and Responsibilities:

• Professionally answer calls and emails directed to the Customer Service Department

• Create new shipment orders for both domestic and international routes

• Validate new orders received from the customer portal to ensure the accuracy of information and documentation

• Works closely with global customer services teams

• Utilize World Courier’s operational tools to search import requirements

• Advise customers on the regulatory requirements of importing into foreign countries (customs procedures, duties, taxes, time spent in customs according to value, and documentation requirements)

• Pre-advise destination office for commodities requiring special attention, such as import permits, formal entry, large size, etc

• Provide standard quotes to customers

• Planning domestic routings while considering carrier requirements

• Routing domestic shipments on the next reliable and direct flights out (NFO service)

• Entering clear and precise notes/instructions of customer expectations into the job file

• Following up on live jobs and communicate status updates to customers

• Manage system visibility reports

• Liaises with other World Courier offices/departments to find solutions to meet customers’ needs better

• Analyses and email temperature data to clients

• Providing continuous support to the client and internal operational teams throughout the duration of the shipment

• Serve as the Point of Contact for designated accounts

• Serve as a trainer and a Super User for new learners

• Manage issue resolution and escalations

• Suggest improving processes, efficiency, and consistency to develop the department's performance

• Identifies recurring deviations/non-conformances and ensures appropriate actions are taken

• Provide leadership and direction

• Monitoring shipment during transport and reacting flexibly to any deviation from the plan

• Give proper instructions to Ops to handle the shipment correctly

• Communicate with national and international stations and agents

• Continuously checks shipment status, provides regular customer updates, and involves offices on shipment milestones

• Monitor orders and job coordination for accuracy and perform activities directly to the team as needed to support the volume workload/ planned

• Keep work instructions and annexes up to date and knowledge is transferred to the team

• Flexible work schedule (24-hour company will require overtime, holiday schedules, and weekend shifts as necessary)

• Compliance with all appropriate policies, procedures, safety rules, and regulations

• Performs related duties as assigned

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Level II - Shipment Types

• Direct truckloads

• Leased packaging (Dry Shippers, pallet shippers, etc.)

• Emergency Parts Logistics (EPL) shipments

• Drug/Biological domestic, exports and imports

• Packaging placement

• Packaging returns

• Shipments < 1000 lbs

• Human or mouse origin

• Regulated shipments

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier Inc

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned