Store Manager - Aveda (Sunway Pyramid)

LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Rabanne, Ferragamo, and SK-II. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier). The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets.

Why Join Us

At LUXASIA, we believe there is beauty within every talent - that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful?

Position purpose

Reporting to the Retail/Sales Operations Executive, this role focuses on representing a hair care brand by delivering exceptional sales performance and customer service, fostering lasting customer relationships and creating a welcoming retail experience.

Key Responsibilities

Sales & Business Development

• Drive store sales performance and achieve or exceed sales targets
• Analyse sales data and identify opportunities for growth
• Develop and implement strategies to increase customer foot traffic and sales conversions
• Manage and monitor inventory levels to ensure optimal stock availability
• Conduct regular store performance reviews and identify areas for improvement
  
  
  

Team Leadership & Management

• Train and develop a high-performing store team
• Motivate and inspire the team to achieve sales goals and provide ongoing support and coaching
• Conduct regular team meetings and performance reviews
• Foster a positive and inclusive work environment
• Address employee concerns and resolve conflicts effectively
  
  
  

Customer Service

• Provide exceptional customer service to all store visitors, ensuring a memorable shopping experience
• Build strong customer relationships and foster loyalty
• Handle customer inquiries and complaints professionally and efficiently
• Provide personalized product recommendations based on customer needs and preferences
• Demonstrate expert product knowledge and provide insightful beauty consultations
  
  
  

Store Operations

• Ensure the store is always clean, organized, and visually appealing
• Manage store inventory, including receiving, stocking, and processing returns
• Oversee store maintenance and ensure compliance with all safety and security regulations
• Implement visual merchandising guidelines and maintain attractive store displays
• Ensure adherence to all company policies and procedures
  
  
  

Brand Representation

• Represent the brand with professionalism and enthusiasm
• Participate in store events and promotions
• Maintain a strong understanding of Aveda's brand values and philosophy
  
  
  

Knowledge & Skills

• Extensive knowledge of hair care and/or skin care products is preferred
• Excellent communication and interpersonal skills, with the ability to build rapport and connect with customers
• Strong leadership and team management skills, including the ability to motivate, coach, and develop others
• Proven ability to achieve sales targets and drive business results
• Strong customer service orientation with a focus on exceeding customer expectations
• Proficiency in English and/or Chinese to communicate effectively with people from all walks of life
• Excellent organizational and time-management skills
• Ability to work independently and as part of a team
  
  
  

Requirements

• Minimum secondary education level
• Experience in skincare, haircare, or a related field is a plus
• At least 3 years of experience as a Senior Beauty Advisor or Store Manager in the luxury beauty industry
• Proficiency in point-of-sale (POS) systems and retail software
  
  
  

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let's grow together.

Championing Diversity, Equity and Inclusion

LUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, gender, sexual orientation, age, disability, nationality or ethnic origin, cultural background, social group, marital status, or any other characteristics as provided by law.

To explore other careers opportunities, visit our careers page . If you have a question for us, please drop us an email here.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

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By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.

Note To Staffing Agencies

Please DO NOT contact LUXASIA's employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA's T&E team before you submit candidates' resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.