Supply Chain Customer Care - FMCG
Michael Page
Date: 6 days ago
City: Petaling Jaya
Contract type: Full time
- MNC FMCG Company |Strong career development and progression
Our client is global FMCG company and seeking for a talent to join the business.
Job Description
- Lead customer engagement initiatives to improve order processing, delivery efficiency, and service KPIs like On-Time Delivery, Case Fill, and managing Returns.
- Collaborate with Customer Development teams to ensure accurate volume planning and improve forecast accuracy.
- Track shipment volumes against planned targets and recommend actions for improvement.
- Work with teams and customers to optimize logistics, ensuring products are available on shelves while managing costs.
- Proactively communicate supply issues to manage customer expectations.
- Develop end-to-end supply chain solutions that align with business strategies.
- Hold monthly meetings with customers to drive joint initiatives and improve service.
- Ensure timely order placement and replenishment to meet demand.
- Analyze performance metrics and share insights to drive improvements in efficiency and customer satisfaction.
- Coordinate with teams to resolve supply chain inefficiencies and prevent stockouts.
- Diploma/Degree in Business/Logistics/Supply Chain or any related studies
- 6-8 years in customer engagement or customer service, particularly in FMCG industry
- Strong analytical skills.
- Good communication and presentation skills in English
- Strong stakeholder management
- Detail-oriented
- Offering a competitive remuneration package
- Exciting role with MNC exposure
Quote job ref: JN-102024-6558066
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Business Development Executive
iDynamics Software Sdn Bhd,
Petaling Jaya
7 hours ago
Job ResponsibilityFamiliarizing yourself with all products and services offered by our company.Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized targeted sales strategiesBuilding business relationships with current and potential clientsUnderstanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs)Collaborating with sales and leadership to...
Tax Consulting Assistant - Tax Dispute Resolution (Petaling Jaya)
ACCA Careers,
Petaling Jaya
1 day ago
DescriptionsThe Tax Dispute Resolution group brings together a team of experienced and dynamic professionals dedicated to addressing tax risk management and ultimately in achieving good tax strategy.The Tax Dispute Resolution professionals have worked closely with the tax authorities and have been involved in cases across various industries in the tax audits and investigation.ResponsibilitiesAssist Tax Managers and Tax Directors in carrying...
Senior Business Continuity and Physical Security Specialist
Medtronic,
Petaling Jaya
2 days ago
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the LifeWe are a learning culture. An inventive and collaborative group. We are dedicated to making sure that every patient gets the...