Supply Chain Manager – Home Affairs

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Overall Purpose of the Job

Toll manages and delivers case management and a range of services on behalf of the Australian Department of Home Affairs in order to support Refugees and Humanitarian Visa Clients with the medical assessment process and subsequent travel to Australia.

As the Supply Chain Manager for the Asia region, you will contribute to this by managing the strategic and operational Supply Chain function in your region to ensure efficiency, safety, and effectiveness of the activities to create an agile, customer focused and sustainable operating model that meets the unique needs of our customers.

As a senior member of the regional team, you will support the Regional Manager with the management of overall business outcomes, business facilities and staffing.

Your responsibilities include the line management of field-based Logistics professionals who support operations in India, Malaysia and Thailand.

Primary Accountabilities

• Performance, Planning and Management: Sets clear, measurable performance goals and finds solutions and actions problems that impact performance.
• Influence People: Creates a climate where people are motivated to do their best to help the organization achieve its objective.
• Customer Focus: Builds strong customer relationships and delivering customer-centric solutions in culturally diverse in both national and global locations.
• Resilience: Maintains stable performance under pressure, opposition, or setbacks (such as time pressure or job ambiguity) in diverse and sometimes challenging locations.
• Change Management: Helps others to manage the emotional impact of change. Embraces change and propose more effective ways of working.
• Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement, problem solving and quality control.
• Accountability: Holds self and others accountable to meet commitments.
• Policy Compliance: Adherence to relevant Policies and Procedures.
• Compliance with legislation, rules, and regulations.
• Strong awareness and consideration of political implications and religious sensitivities that apply to customers and their host countries.
  
  

Primary Responsibilities

Suppliers

• Partner with major subcontractors when they operate in region and all Tier 3 subcontractors to ensure the services provided are of the highest standard and in line with contractual requirements.
• Ensure that the unique needs of the Refugee and Humanitarian Visa applicants are always a factor in the delivery of all services.
• Ensure all Transit Services are delivered with the highest standards of safety and customer security.
• Develop and implement a Supply Chain performance management framework that supports service monitoring and improvement, this includes establishing a supply chain development plans and strategic approach towards local suppliers.
• Work with internal and external stakeholders to be proactive and to increase productivity and streamline the chain.
• Maintain a supply chain expertise and stay up to date with current supply chain activities across relevant industries and/or business.
• Ensure that service delivery in remote locations is consistent with contractual requirements and expectations, this includes the use of innovative ways to monitor remote service delivery.
• Immigration Medical Providers: Monitor and report on delays or issues in securing medical appointments for medical examinations.
• Identify where new Suppliers are required and source these in line with business requirements.
  
  

Stakeholders

• Support the Regional Manager in developing and enhancing excellent working relationships with regional representation of major stakeholders (see Key Relationships) in a culturally diverse area.
  
  

Toll Group

• Be a Safety Leader that identifies and corrects conditions that affect employee and customer safety.
• Supports the Regional Manager with reporting, presentations, and Stakeholder engagement.
• Support the Regional Manager with the management of office facilities and fleet.
• Analyse situations clearly and undertake reparatory action when deficits are found to exists.
• Identifies opportunities and contribute to process improvement and business design.
  
  

In order to succeed in this role, you'll need to have:

Knowledge/Experience

• Comprehensive knowledge of supply chain process fundamentals of purchasing and negotiation skills.
• Previous experience in managing a Supply Chain and Logistics framework and strategy.
• Strong interpersonal skills to build effective working relationships with the stakeholders.
• Strong business acumen and high level of understanding on financial management and strategy planning in the identification and development of solutions.
• Be a clear and frequent communicator with a high standard of written and oral business language skills in English.
• Strong awareness and consideration of the political implications and religious sensitivities that apply to staff, customers, and supplier in the region of responsibility.
  
  

Technical/Professional Skills

• Advanced use of the MS Office Suite in programs such as Word, Excel, Outlook, Project, Publisher, Visio &/or Access.
• The ability to become proficient with Move Maestro.
• The ability to become proficient in the use of TRAC.
  
  

Qualifications

• Desirable – Tertiary qualification in relevant field such as supply chain management, business development or leadership.
• Working with Children Credentials from an Australian State or Territory (if an Australian Citizen).
• Be able to provide an annual clear Criminal Records Check(s) from your country of citizenship(s) and every country you have lived in for 12 months or more in the last 5 years.
  
  

Eligibility

• National Passport and the ability to travel domestically and internationally within your region.
• Full Driver’s License.
  
  

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.