Team Lead, Parcel Recovery (Dispute & Investigations)

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimization, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Responsibilities

• Accountable to ensure all Recovery’s issues gone through a thorough investigation
• To work closely with Security and Warehouse team to reduce the losses
• To co-lead a group of at least 20 people
• Accountable to maintain the team and operation stability
• Accountable to ensure all claims submissions are verified thoroughly
• To ensure all issues are solve or redirect to higher supervision within a timely manner
• Continuously find ways to streamline the operations
• Accountable to regularly review Recovery’s operational policies and procedures
• Provide daily direction and communication to employees in a timely, efficient and knowledgeable manner
• Identify and implement new initiatives to drive customer satisfaction, increase efficiency and boost team productivity
• To prepare weekly reports on Recovery’s performanceHandle on ad-hoc assignments/projects
• Organize and coordinate projects with our stakeholders to ensure seamless execution

Requirements

• Bachelor degree in any field
• 3 years’ experience in warehousing operations
• Must have a high leadership skillMust have strong data analytical skills
• Must have high interpersonal, analytical and problem solver skills
• Meticulous in ensuring processes are followed. Candidate must be process and details oriented
• Must have spoken & written knowledge in English & Bahasa Malaysia
• Able to connect with people and communicate clearly
• Strong ability to grasp operation processes and systems quickly
• Quick learner: we work in a fast-paced environment where you will be challenged to rapidly pick up on new concepts
• Hands on approach as work will be warehouse based
• Required skills: Intermediate Microsoft Excel and above

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