Team Lead, Sales

Job Description

Functional Responsibility

• Supervising the day-to-day activities of Sales Officers.
• Identify opportunities to strengthen customer relationships and encourage sales officers to up-sell every Airasia product that can be added into the flight ticket such as insurance, meals, duty free, merchandise, baggage and seat assignment.
• Responsible for achieving the Monthly team sales target and keeping the weekly target track.
• Ensure the team maximises every sales opportunity to increase sales revenue on each booking.
• Backup support and coach all team members on conducting sales activities at the counter such as selling air tickets, serving customers for managing bookings and other lines of businesses.
• Contacting potential or existing customers to inform them about a product or service using scripts. Answering questions about products or the company. Asking questions to understand customer requirements and close sales.
• Listening to the customers' needs to generate repeat sales.
• Gathering and documenting customer information, payment methods, purchases, and reactions
• to products.
• To compile daily, weekly and monthly Sales Officer sales reports for management.
• Keep track and assist recruitment headcount attendance for assigned outlets.
• Maintain outlet cleanliness at minimum requirement of service level.
• Maintain and be the face of AirAsia to carry the brand in the assigned outlet.
• Ensure adequate self-development and training is undertaken to fulfil accountabilities
• Meeting sales Targets / KPIs
  
  

Functional Duties

• Provide quality and timely customer service by responding and attending directly to customer questions, feedback, and complaints professionally.
• Follow required procedures and processes to Upsell AirAsia Business Partners / Affiliates products and services; example Hotels, AirAsia Assist (membership), PCR tests but not limited to these products.
• Assist customers with learning how to use and where to find the Customer Experience team to identify and report system trends and abnormalities. Use a computer to accurately record customer interactions or support transactions.
• Remain current in the Businesses by acquiring products and services information, latest details and industry related news which impacts support and sales.
• Participate in training and development activities.
• Other duties as assigned.
• Follow working procedures and ensure SOPs compliances
• Able to work on shift rotation including weekends & public holidays.
  
  

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.