Team Manager, Inbound
Alliance Bank Malaysia Berhad
Date: 10 hours ago
City: Subang Jaya
Contract type: Full time
- To supervise and guide the customer service officers in their daily work handling inbound calls from customers across all products in ensuring all customers’ enquiries and complaints are resolved in a timely and effective manner
- To liaise with other departments in resolving customers’ issues
- To identify service gaps and escalating to Inbound Manager to improve customer experience and reduce cost
- To oversee outbound initiatives ie survey or telesales organized by the Marketing department in support of the effort in increasing customers; product holding or enhancing customers’ experience
- To lead and coach staffs to meet established Key Performance Indicators
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