Technical Associate
InfiniteX Sdn Bhd
Date: 1 day ago
City: Petaling Jaya
Contract type: Full time
Job Responsibility
- To study and understand technical aspects of various systems (mainly Microsoft core infrastructure and Microsoft Cloud solution) from client perspective.
- Manage incident tickets and provide L1/L2 technical support via phone, email, remote or onsite.
- Analyze, investigate and fix known issues and work towards timely resolution according to SLAs.
- Provide daily, monthly, bi-yearly system checks or monitoring as required.
- Ensure the system and support-related documentation is maintained and up to date.
- Required to follow-up actions to restore service to normal levels analyze, investigate and fix issues.
- Able to work in team and involved in project delivery together with project team.
- Proficient in English for both spoken and written
- Have good communication skills for client interactions and support
- Passionate and have strong interest in technology
- Strong problem-solving skills and attention to detail.
- Proficient in using various software applications and tools.
- Ability to work effectively in a team
- EPF & SOCSO
- Annual leave
- Medical benefits
- Project incentives
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