Technical Associate

InfiniteX Sdn Bhd


Date: 3 weeks ago
City: Petaling Jaya
Salary: MYR 2,800 - MYR 3,500 per month
Contract type: Full time
Job Responsibility

  • To study and understand technical aspects of various systems (mainly Microsoft core infrastructure and Microsoft Cloud solution) from client perspective.
  • Manage incident tickets and provide L1/L2 technical support via phone, email, remote or onsite.
  • Analyze, investigate and fix known issues and work towards timely resolution according to SLAs.
  • Provide daily, monthly, bi-yearly system checks or monitoring as required.
  • Ensure the system and support-related documentation is maintained and up to date.
  • Required to follow-up actions to restore service to normal levels analyze, investigate and fix issues.
  • Able to work in team and involved in project delivery together with project team.

Job Requirements

  • Minimum education is Certificates / Vocational/ Diploma in any discipline.
  • Fresh graduates are welcome to apply.
  • Proficient in English and Bahasa Malaysia for both spoken and written
  • Have Good Communication Skills for client interactions and support
  • Passionate and have strong interest in technology
  • Strong problem-solving skills and attention to detail.
  • Proficient in using various software applications and tools.
  • Ability to work effectively in a team

Job Benefits

  • EPF & SOCSO
  • Annual Leave
  • Medical Benefits
  • Project incentives

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