Technical Customer Service Consultant Job in Setia Alam at DM Dasher

Dasher Malaysia


Date: 19 hours ago
City: Shah Alam
Contract type: Full time
Job Responsibility

  • Interact with customers through live chat and provide them with friendly, professional, and humanized after-sales service.
  • Manage the end-to-end process of product shipment, from inspection and repair to delivery and tracking.
  • Handle return and refund requests on various platforms, such as Lazada, Shopee, TikTok, etc., with a customer-centric approach.
  • Resolve disputes related to shipment loss, return abuse, and cases outside warranty coverage with a focus on fair resolution.
  • Follow up on warranty status updates for customers, delivering a personalized touch.
  • Conduct initial inspections on items returned for warranty, ensuring thorough assessment.
  • Collaborate with our skilled technician team, working together to deliver exceptional service.

Job Requirements

  • Fresh Graduates Welcome!
  • Passionate about the latest Smart home IoT products.
  • Love to explore new knowledge.
  • Good command (spoken and written) in Mandarin, English, and Bahasa Malaysia.
  • Typing speed of 40 words or above per minute.
  • Basic Microsoft Excel skills (added advantage).
  • Able to commute to Setia Avenue, Setia Alam.

Work Schedule

  • 5 days a week. (9am â 6pm)
  • Off-day rotation with the team.

Job Benefits

  • Must-have:
  • EPF, SOCSO, EIS Contribution
  • Annual Increment
  • Performance Bonus
  • Annual Leave
  • Medical Leave
  • Compassionate Leave
  • General:
  • Medical Benefit
  • Optical Benefit
  • Dental Benefit
  • Special at DASHER:
  • Insurance
  • Laptop provided
  • Company Trip
  • Anniversary Gift â Thank you to be with us!
  • Birthday Gift â Must celebrate!
  • Snacks, and Refreshment provided
  • La Familia Benefit â youâre encouraged to spend time with family, treat them a meal and claim back from DASHER!
  • Staff Discount â The deal can go real crazy~

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