Technical & Customer Service- Intern
Razer Inc.
Date: 3 weeks ago
City: Shah Alam
Contract type: Full time
Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric experience that will put you in an accelerated growth, both personally and professionally.
Job Responsibilities
Job Responsibilities
- Work with CRM systems or ticketing platforms.
- Respond promptly to customer inquiries via phone, email, and live chat.
- Handle and resolve customer complaints and issues effectively.
- Provide accurate information regarding products, services, and transactions.
- Escalate complex issues to appropriate teams or supervisors as needed.
- Assist in maintaining detailed records of customer interactions and transactions.
- Contribute to improving customer service processes and procedures.
- Collaborate with team members to achieve organizational goals.
- Currently pursuing a Diploma or Bachelor's Degree in any field, with a preference for
- Information Technology, Computer Science, or a related discipline.
- Strong verbal and written communication skills.
- Customer-focused with a positive attitude and eagerness to learn.
- Demonstrated ability to work in teams and contribute positively to team dynamics.
- Ability to multitask, prioritize, and manage time effectively.
- Ability to learn quickly and adapt to new technologies.
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work both independently and collaboratively in a dynamic environment.
- Willingness to work in I-City
- Able to commit to a minimum internship duration of 16 weeks (4 months). Preference
- will be given to final-year students.
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