Technical Services Engineer

Are you a hands-on problem solver who thrives on precision, customer care, and keeping life-saving technology running at its best? If so, this opportunity could be for you! Join us at B. Braun, a leader in the medical devices industry, where your skills and experience will be recognized and celebrated. Take the next step in your career with us and help shape the future of healthcare!

As a Technical Service Engineer at B. Braun, where your expertise in diagnostics, repairs, and customer support ensures that critical medical devices perform flawlessly when it matters most. You will play a vital role in providing post-sales technical support services to customers, including installation, troubleshooting, problem resolution and maintenance. As well as delivering customer services and expertise on preventative maintenance and configuration adjustment to improve product performance and customer satisfaction.

Your key responsibilities:

• Perform diagnostics, troubleshooting, and repairs on medical equipment and components, ensuring compliance with established quality procedures and technical specifications.
• Utilize specialized test equipment to trace and identify component defects, compare results against standards, and accurately document findings.
• Deliver post-sales technical services including installation, maintenance, and repair at customer sites to ensure optimal product performance.
• Support sales initiatives by participating in contract renewals and promoting service-related revenue programs.
• Ensure timely execution of service contracts in accordance with company guidelines and maintain calibrated tools and test equipment.
• Provide market feedback to management regarding product performance and customer needs, helping bridge gaps between product functionality and user expectations.
• Maintain high levels of customer satisfaction through proactive communication, technical assistance, and training, while managing service records and logs efficiently.
• Manage inventory controls by conducting regular physical checks, updating documentation, and overseeing the repair parts cycle to prevent loss and ensure compliance.
  
  

What you will bring to the team:

• Bachelor's degree in engineering / related.
• Min 1 - 2 years of experience in technical services, preferably in medical devices, diagnostics or healthcare IT engineering, or related.
  
  

What sets B. Braun apart?

Incorporated in 1980, B. Braun Medical Supplies Sdn Bhd is well placed as one of the leading medical suppliers in Malaysia. We work closely in partnership with hospitals and healthcare institutions for best patient outcomes. Our proven track record as a major hospital supplier of medical devices, equipment and pharmaceuticals paves the way for market leadership.

Our team’s extensive networking within the industry, together with B. Braun’s evolving and progressive product quality help us in our mission to protect and improve people’s health in Malaysia and around the world.

What can we offer you?

• Flexible working hours
• Sports club
• Annual leave
• Medical insurance
• Employee incentive scheme
• Retirement benefit scheme
• Long service award
• Employee referral program
• Education assistance program
• BMS Business School for learning & development
  
  

What’s next?

Once you click on the link to Apply, you will be directed to update your personal information and submit your CV. Our Talent Acquisition team will carefully review your application, and if you pass the CV screening you will be invited for the first interview. We ask you to conduct two interviews, one in person and one remotely. If you stand out and meet our requirements, we will present you with an offer and guide you through our seamless onboarding process. Join us and be part of something extraordinary!

We appreciate different perspectives, thoughts, experiences and backgrounds. By strengthening an appreciative, inclusive, respectful and equal working environment, we create a culture in which all our employees feel free to be who they are.

To find out more about our commitment to diversity click here

Check us out on Social Media!

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To find out more about B. Braun Malaysia click here