Technical Support Engineer
Sandvik
Date: 1 week ago
City: Shah Alam
Contract type: Full time
Main Responsibilities
- Provide front-line trouble-shooting support directly with customers of Sandvik’s equipment
- Co-ordination with back-line / factory team to assist in helping to resolve technical issues
- Provide support for start-up of new Sandvik Equipment on customer’s site
- Root Cause Analysis/Trouble Shooting (only 2nd line support),
- Collects technical feedback in Sales Area (inputs into Database),
- Make recommendations based on reports to better serve the customer and improve processes.
- Perform adjustments of systems on client equipment.
- Work proactively to develop new solutions to prevent recurring problems.
- Upon request, provide application advice to sales and review operating cost proposals.
- Takes technical and application ownership of market releases of new products and new product versions, and ramp down old products.
- Conduct product launch, testing and commissioning services.
- Support operational readiness activities for large projects.
- Support in technical details during New Product Development (NPD) process.
- Aftermarket support to Equipment divisions and Sales Areas.
- Prepare and execute all activities in line with SHEQ rules, regulations, procedures, instructions, guidelines, and promote awareness, including addressing anomalies to others.
- Coach, Mentor, Trainer (incl. knowledge transfer between factory and Sales Area).
- Collaborate with Parts & Services division and take technical responsibility toward training interventions in relevant Sales Area.
- Relevant qualifications in Engineering along with equivalent mining industry experience
- Minimum 5 years of experience in maintenance, repair and troubleshooting of Sandvik equipment such as surface drill, UG drills, loaders, trucks
- Hands-on Experience in working with mobile / heavy earthmoving equipment in the field
- Hands-on Experience in hydraulic systems for mobile / heavy earthmoving equipment
- Hands-on Experience in electrical systems for mobile / heavy earthmoving equipment
- Good product knowledge of mining and construction equipment
- Preventative and breakdown maintenance experience
- Strong customer service focus and motivation and determination to achieve targets and goals
- Proactive, self-motivated and demonstrate initiative
- Ability to perform under pressure, respond quickly to requests and achieve effective results within given and at times tight time frames
- Ability to be flexible and adaptable in response to organisational and operational change and develop creative solutions to problems
- Ability to work as part of an integrated, broad team
- Proficiency in MS Office applications
- High level of oral and written communication skills
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