Technical Support Executive

Startek Malaysia


Date: 2 weeks ago
City: Petaling Jaya
Salary: MYR 2,300 - MYR 3,200 per month
Contract type: Full time
Job Responsibility

Key Responsibilities

  • Provide top-notch technical support to customers via phone calls.
  • Diagnose and troubleshoot hardware and software issues with efficiency and precision.
  • Guide customers through step-by-step solutions in a friendly and professional manner.
  • Document customer interactions and technical solutions accurately in our support system.
  • Collaborate with team members and other departments to resolve complex issues.
  • Stay up-to-date with the latest technology trends and product updates.

Job Requirements

Job Overview:

Are you a tech-savvy problem solver with a passion for helping others? Do you thrive in a fast-paced environment and love the challenge of troubleshooting technical issues? If so, we want you to join our team as a ï¸ Technical Support Customer Service Specialist! ï¸

Requirements

  • Candidate must possess at least an SPM and above.
  • Required language(s): English, Bahasa Malaysia (spoken).
  • Fresh graduates who are interested to start their career in a call center are also encouraged to apply â TRAINING Provided.
  • Applicants must be willing to work on rotational shifts.
  • Each shift consists of 9.5 working hours and includes of 1-hour lunch for rest and another 30 minutes of short break.
  • Applicants must be willing to work in Ara Damansara.

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Job Benefits

Salary & Benefit

  • Rest & Relax Area
  • EPF
  • Socso
  • Annual Leave
  • Medical Leave
  • The office is located nearby shopping malls and housing area
  • Shuttle van available in nearby LRT/KTM station
  • Startek hires from across the globe so there is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc)

How This Career Will Benefit You

  • Career Path: You will have the opportunity to climb the corporate ladder to a managerial role in the future.
  • STAR â System for Appraisal & Rewards â The STAR training is to help Aegis employees to identify their weaknesses and to develop future leaders for the company.
  • Additional benefits - Shift allowances, Performance incentives, and Overtime claims.

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