Technical Support Representative - Korean

Accenture Southeast Asia


Date: 8 hours ago
City: Subang Jaya
Contract type: Full time
About Accenture 

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise, and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

THE WORK: Join our dynamic team and be part of shaping the future! You will be building knowledge and supporting the team, as well as participating in problem-solving discussions. Embrace the opportunity to make a difference and grow with us.


  • Drive incident and outage management, investigation, and restoration
  • Monitor systems and trends to enhance performance and prevent incidents
  • Track and facilitate acceptance of changes to production environments
  • Operate information technology production services according to management protocols and SLAs


  • HERE'S WHAT YOU WILL NEED:


  • Master proficiency in Incident Management
  • Master proficiency in Service Management Framework Design and Implementation
  • It is advantageous to have prior experience in relevant related skills
  • Bachelor's Degree in relevant field of studies


  • BONUS POINTS IF YOU HAVE:


  • Master Configuration & Release Management
  • Master Program Project Management


  • You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

    Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

    How to apply

    To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

    Post a resume

    Similar jobs

    Senior Affiliate Marketer

    Alpha Iota BPO, Subang Jaya
    3 days ago
    What would you be doing:Affiliate Recruitment and Onboarding:Perform new customer acquisition through research, referrals, networking, cold calling, data feeds, and emails.Affiliate Relationship Management:Maintain open communication with all affiliates on day-to-day issues.Communicate with new and existing affiliates regarding upcoming promotions and optimization opportunities.Reporting and Strategy Development:Develop business strategies to improve affiliate programs.Work with the management team to execute and close new...

    Executive, Finance Shared Service (R2R, SG Core)

    Ninja Van, Subang Jaya
    1 week ago
    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.At our...

    Senior Project Manager

    CelcomDigi, Subang Jaya
    1 week ago
    Job DescriptionOversees project delivery within time, quality, and budget constraints. Supports RFQ/RFP preparation, leads teams, manages stakeholder expectations, resolves conflicts, ensures contract compliance, and mitigates risks. Establishes best practices and coordinates inter-departmental support.ResponsibilitiesAccountable for successful delivery of assigned project within time, quality and cost; based on project management methodology.To support preparation of RFQ/RFP, and other special projects and obtain approval...