Telesales Consultant

Inviting TALENTS like you to join as Telesales Consultant. You will be mainly responsible for closing sales virtually with customers who have shown multiple level of interests in our services.

We do not need you to be an expert in the industry because we are willing to train and guide you. But hey, these essential traits are still much appreciated: self-motivation, strong interpersonal skills and attentiveness.

Your Benefits:

• Annual Bonus
• Annual Increment
• Transport Allowance / Season Parking Cards
• Attendance Bonus
• Happy Funds - to brighten up your day in any way when you feel down!
• Wellness Benefits - funding you for a healthy lifestyle!
• Outpatient Benefits - claims for you and your dependents!
• Quarterly Employee Excellence Cash Awards
• Public Holidays Entitlement (All Federal & State Holidays)
• Career Progression in 1 - 2 years
• Employee Referral Incentives
• Company and Team Events
• Medical Insurances

Job Descriptions:

1. Respond to customer inquiries via incoming calls, social media, and webmail.
2. Persuasively promote and sell our services to prospective customers.
3. Achieve monthly sales targets through proactive follow-up and customer persuasion.
4. Provide accurate and complete information to address customer queries.
5. Assess customer needs and ensure their satisfaction with our services.
6. Handle customer complaints, offer timely resolutions, and maintain records of interactions.
7. Maintain accurate customer details in the company database and official communication channels.
8. Coordinate with internal teams and overseas counterparts for interview scheduling and customer support.
9. Follow communication procedures, guidelines, and policies.
10. Hold high esteem for the quality of your work and ensure all work is done and completed according to the set-out timeline.

Job Requirements

• Required language: Fluent English,
  Mandarin will only be an added advantage to liaise with with mandarin-speaking clients.
• Achieve at least 15% conversion rates and 8 sales per month
• Experiences in domestic helper agency / industry, B2C sales will be an added advantage
• Must be willing to work on 4 weekdays and 1 weekend basis.
• Must be willing to attend 2 weeks training at Johor Bahru's office, fully WFH arrangement after training.
• Immediate or short notice period availability will be preferred.

If you are ready to embark on a career journey, we shall look forward to work with you!