Training Coordinator

AME Elite Consortium Berhad 腾宇集团


Date: 3 weeks ago
City: Iskandar Puteri
Contract type: Full time
Overview

Join Our Team as a Training Coordinator !

What You’ll Be Doing

  • Develop and provide training programs and materials for staff, covering topics such as resident relations, crisis management, safety and security protocols, conflict resolution, and administrative procedures.
  • Conduct training sessions for staff, either in person or through online platforms, ensuring that all staff receive comprehensive and consistent training.
  • Provide ongoing mentorship and support to all staff, offering guidance on best practices, addressing concerns or challenges, and fostering professional development.
  • Ensure that staff understand and adhere to hostel policies, procedures, and regulations, and provide guidance on how to enforce them effectively and fairly.
  • Train staff in crisis management techniques, including emergency response protocols, conflict de-escalation strategies, and referral procedures for residents in distress.
  • Facilitate communication and collaboration among all stakeholders, promoting a team-oriented approach to hostel administration.
  • Monitor the performance of staff and provide constructive feedback to assess skill development and training needs.
  • Identify opportunities for improvement in hostel operations and training practices, and work collaboratively with hostel management to implement enhancements.
  • Maintain accurate records of training activities, attendance, and performance evaluations, and generate reports as needed to track progress and outcomes.
  • Ensure that staff comply with all relevant laws, regulations, and institutional policies, and provide guidance on legal and ethical responsibilities.
  • Review training materials for accessibility and inclusivity, making recommendations to ensure that content is usable by all learners, including those with disabilities or diverse backgrounds.
  • Document feedback provided on training materials, including suggested revisions, rationale for changes, and resolution of issues.
  • Provide guidance and support to contributors, offering resources, training, and assistance as needed to improve the quality of training materials.
  • Assess the level of learner engagement and interactivity in training materials, recommending strategies to enhance participation and knowledge retention.
  • To impart knowledge and skills essential for the smooth functioning of the hostel.
  • Educate staffs on various aspects including customer service, safety protocols, hygiene standards, and operational procedures.
  • To address issues efficiently, maintaining a positive atmosphere within the hostel.
  • Encourages a culture of continuous learning and improvement among staffs.
  • Help staffs refine their skills and adapt to changing circumstances, ensuring the hostel remains competitive and relevant in the hospitality industry.

Who We’re Looking For

  • Minimum 1 year working experience.
  • Strong leadership skills.
  • Excellent communication and interpersonal skills.
  • Ability to prioritize tasks and manage time effectively.
  • Basic knowledge as a trainer.

Working Location : No.46, Jalan SME 3, Bandar Indahpura 81000 Kulai, Johor.

If you’re ready to step up and grow in a supportive, energetic team — apply today!

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