Training Manager

Established since 2006, BIG Pharmacy Healthcare Sdn Bhd has grown progressively from a neighborhood pharmacy to one of Malaysia’s leading pharmacy chain. We are expanding rapidly with over 300 hundred outlets throughout Malaysia. Big Pharmacy is the fastest growing community pharmacy in Malaysia. The group is poised for expansion nationwide with its strong management team, wide product range, and institutionalised pharmacist training program which formed the foundation of our successful business model.

Key Responsibilities

• Develop and Implement Training Programs
• Plan & deliver hands on trainings sessions to pharmacist, ground staff, focusing on sales strategies, customer engagement, and technical product knowledge.
• Deliver dynamic and interactive instructor-led training sessions for employees at all levels via virtual/face to face
• Create engaging training materials such as presentations, workbooks, e-learning modules, and hands-on exercises.
• Coordinate Training Sessions
• Schedule and manage logistics for training sessions, including venue selection, equipment setup, and participant registration.
• Coordinate with trainers, speakers, and facilitators to ensure smooth execution.
• Evaluate Training Effectiveness
• Monitor and track training effectiveness using pre- and post-training evaluations, feedback surveys and performance metrics.
• Conduct comprehensive training needs analysis by evaluating organizational goals, team skills, and knowledge gaps.
• Collaboration & Partnership
• Collaborate with HR & other category departments to align training objectives and integrate them into broader company strategies.
• Work closely with sales and customer service teams to address specific sales gaps and create tailored programs to enhance cross-departmental capabilities.
• Team Leadership
• Provide strong leadership & guidance to team members, set clear goals and monitor team performance
• Foster a positive and collaborative team culture by encouraging open communication, innovation and knowledge-sharing.
  
  

Requirements

• Possess a Bachelor’s degree in Pharmacy/Dietetic/Nutrition/Food Science or related field
• Minimum 5 years of relevant experience intraining and development, preferably within the healthcare sector
• Excellent communication, presentation and interpersonal skills, analytical, problem solving, result-oriented
• Strong leadership and team management skills
• Ability to manage multiple projects simultaneously and work in a face-paced environment
• Willingness to travel as needed to support events & training programs
• Must be able to work at Caring HQ (PJ) and Bukit Raja 2 (future new HQ)
  
  

Employment Type: Full Time