Training Manager Retail Operations

DKSH


Date: 3 weeks ago
City: Petaling Jaya
Contract type: Full time
Job Description:

  • Training
    • Conduct in-house training for PIC (up to Area Manager level) and team members at outlet such as New Employee Orientation, Shift Management Training, Cross Training, Cashier Training, Technical & Soft Skill Training, Compliance training, On-job-training, etc.
    • Conduct Employee Career Advancement Program for PIC/Crew Leader level. Develop Assessment Paper (Skill & Knowledge).
    • Evaluate, coaching, mentoring and follow up underperformed PIC in outlet to ensure they get back on track to achieve long term success with the company.
    • Area Manager Training.
    • Execute training needs analyses and analyse competency gaps of retail employees.
    • Analyse and get feedback from training participants, stakeholders and customers on training effectiveness. Execute changes for improvements.
    • Monitors external / internal customers’ feedback and provides input to improve the services or products.


  • Analysis, Design and Development
    • Develops new training modules that are relevant to company needs.
    • Designs and develops new learning interventions when no existing content can be leveraged and update existing content where applicable.
    • Employee training programs – to focus from onboarding new employees to addressing general or specialized skills, topics, etc.
    • Compile learning needs analysis and identify soft skills learning & personal development that aligns with the organization’s needs.
    • Develop and manage training manuals, multimedia visual aids and other training materials, tools, and resources:
    • Create & complete manual: Operations General Management
    • Pocketbook, Person in Charge (PIC) training booklet & assessment
    • Develop training plan for crews and PIC. Includes verification process and record card.
    • To create and design the tools & resources in online (Example: Video Training).
    • To organize and maintain good filing system for smooth and quick data retrieving.
    • Continuously seek and support new approaches, practices, and process to improve the efficiency of learning interventions.


  • E-Learning App (in Tablet/HP)
    • Main administrator for the program.
    • Setting the user and editor account and tablet.
    • Setting the content in the program.
    • Make sure the content updated.
    • Food Handler Trainer by Ministry of Health (added advantage).
    • Certified Food Handler Trainer from Ministry of Health.
    • Manage Company SLPM (Sekolah Latihan Pengandali Makanan).
    • Plan and coordinate training to make sure maximum coverage for all outlets in Malaysia (include Business Partners).
    • Customize FHT training material according to the company standard and practices.


  • Others
    • Internal Food Safety Auditor (HACCP) – added advantage.
    • Involve in HACCP, FQMS related – added advantage.
    • Operations Improvement Plan (OIP) Handle project to improve the outlets efficiency. Creates new workflow or standard operation procedure for improve operation performance.
    • Involve in New Opening Outlet squad to ensure new opening outlet smooth.
Job Requirements
  • Preferably Diploma/Degree in Business Studies/Administration/Management/Training & Development, or equivalent.
  • At least 2- 5 years of experience in F&B, learning & development related activities (conducting and managing training/events and training administration)
  • Knowledge of effective learning and development method
  • Strong interpersonal skills and fluent in English; mastery in other languages will be added advantage.
  • Passionate in people development
  • Good organizing, planning and problem-solving skills.
  • Must know how to analyse, design and develop new training modules/program, training manuals

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