Training Program Manager (Mandarin Speaker)

Accenture Southeast Asia


Date: 3 weeks ago
City: Subang Jaya
Contract type: Full time
Job Role and Responsibilities:


  • ITPM (Inside Training Program Manager) are responsible for creating positive outcomes for customers and the business. They play a key role in delivering success for teams and driving the work of Product Management (PdM) and Engineering Teams.
  • TPMs work collaboratively within and across disciplines to bring out the best ideas and help everyone contribute to the outcomes they are accountable to deliver.
  • They are responsible for defining project scope, setting milestones, and establishing timelines while considering technical feasibility and resource constraints.


    • Key Skills and Abilities:


  • TPMs are expected to have strong skills in opportunity analysis, customer and market signals, and solutions identification.
  • They should be proficient in building connections, relationships, and experiences across groups to understand the broader product/service family.
  • TPMs are also responsible for managing customer interactions effectively and ensuring that all aspects of a project align with the company's strategic objectives.


    • Collaboration and Communication:


  • TPMs collaborate with various departments, including marketing, IT, and customer service, to ensure the successful implementation of training programs.
  • They are involved in collecting monthly and quarterly inputs for program updates, managing programmatic concerns and recommendations, and coordinating new/updated recordings with vendors.


    • Additional Information:


  • The role involves compiling measurement data, providing innovative solutions that maximize customer value, and delivering solutions that are audience-friendly, accessible, and sustainable for the long term.
  • TPMs are also responsible for escalating training specialist issues and concerns and supporting planning and scheduling as needed.


    • Basic Qualifications:


  • Minimum of 3 years’ experience in sales or lead generation 
  • Minimum of 1 year team lead/manager experience
  • 2+ years of experience in generating comprehensive reports, conducting in-depth analytics, and utilizing various business intelligence systems to monitor progress and ensure successful delivery of projects, with a emphasis on data-driven decision-making.
  • 1 year of experience in leading direct sales enablement initiatives, with a deep understanding of the sales enablement process and the ability to build effective learning and adoption strategies to support sales teams in achieving their targets
  • Language(s) Required: Mandarin, English(minimum level C1 required)


    • Preferred Qualifications:  


  • Bachelor’s degree in related field
  • Fluency with data analytic tools (Salesforce, Power BI, Tableau) and experience using CRM systems and prospecting tools
  • Proven ability to own and deliver end-to-end strategy, and communicate results to leadership
  • Skilled in using data and metrics to drive improvements
  • Effective level written and verbal communication skills


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