Trust & Safety Team Lead - Japanese

Key Duties and Responsibilities:

• Oversee and manage a multinational team analyzing web data for a prestigious international company;
• Identify improvement opportunities in work-flow, team structure, user experience, and suggest solutions;
• Manage ad-hoc operational projects and process improvement initiatives as per client requirements;
• Interface effectively with other teams, delivery lead and client teams;
• Manage the performance of the team and act as the team’s career counselor;
• Forecast team output and support scheduling of agents.

Qualifications:

• Bachelor’s Degree
• 2-4 years of work experience as Team Lead & university education;
• Team leadership experience and proven track record of success in previous work;
• Fluency in English
• Good knowledge of other foreign language(s) will be an asset;
• Good knowledge of Microsoft Office;
• Strong verbal and written communication skills in Japanese.