UC/Voice Engineer - APAC

Abbott


Date: 5 days ago
City: Petaling Jaya
Contract type: Full time
Primary Job Function

A professional technical position within the Abbott IT Infrastructure Services team, responsible for voice telecommunications infrastructure, applications, and services. This individual will assist with design, implementation, support, and manage complex unified communications systems, services, and solutions across multiple technology providers ie (Avaya, Cisco) and cloud providers (Five9).

Core Job Responsibilities

  • Assist with design, installation, and configuration of logical and physical contact center voice systems and services to meet the functional objectives of the business
  • Design, implement and support onsite and remote contact center infrastructure in a primarily Avaya and Cisco environment - Dial plans, PBX, gateways, Avaya communications manager, Avaya Session Manager, and Cisco integrated systems and software.
  • Collaborate with Abbott business units and stakeholders to analyze and translate business requirements into engineering design, and technical specifications to support telecommunications needs
  • Provides technical guidance regarding technology and proposed upgrades to equipment and conducts technical feasibility studies to benefit Abbott
  • Proactively identify and resolve issues within the voice and Telecom environment
  • Contribute to Vendor Management of partners and managed service providers
  • Participate in on-call rotation

Skill, Education, Experience

  • Bachelor’s Degree preferred in a technology or management discipline
  • Ability to prioritize and manage multiple projects simultaneously, while adhering to deadlines
  • Demonstrates a strong customer-centric approach and excellent communications skills.
  • 2+ years of experience with Cisco and/or Cloud contact center technology (Five9 preferred), voice systems and voice networks
  • Hands-on experience with Avaya, Cisco and/or contact center platform (Five9 preferred) and integrations with contact center business tools and applications (WFM, IVR etc)
  • Hands-on experience with Cisco UCS platform, Cisco IOS gateways, Cisco Unified Communications Manager, Cisco Contact Center Express and/or Cloud contact center experience (Five9 preferred)
  • Experience working with SIP (Trunking, Protocols, and communication methods)
  • Demonstrated experience with local and long-distance carrier circuits, configuration and routing, including management of toll-free and DID numbers
  • Working knowledge of Basic Cisco IP networking and QOS as it applies to voice and contact center applications
  • Contact Center Phone Configuration, tracing call routes & Support Tools
  • Strong documentation skills
  • Ability to manage and prioritize complex, changing workloads in a challenging technical environment.
  • Capacity to quickly absorb new concepts and technologies and apply that knowledge to current efforts and plans, especially cloud-based solutions provided by external partners and suppliers.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Client Manager

NTT, Petaling Jaya
4 hours ago
Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT DATAThe Client Manager...

Sales Executive - Petaling Jaya

JIE Careers - OPPO Authorized Exclusive Distributor Malaysia, Petaling Jaya
1 day ago
Job ResponsibilitiesStock ManagementResponsible for assisting dealers in stock purchase and monitoring progress of orders.Ensure the availability of stock for sales and demonstrations.Assist in returning any defective or expired stocks in each outlet.Outlet ManagementAssist in new and existing outlet setting up and remodeling.Support visual merchandisers in installing and setting up promotional materials and displays.Ensure outlets are always compliance to policies and...

Internship - Informatics (IT Business Analysis)

Roche, Petaling Jaya
2 days ago
Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The PositionAbout Roche InformaticsIn Roche Informatics,...