Voice support-Indonesian

Job Summary

Join our dynamic team as a PE-Maps specialist where you will leverage your English speaking skills and customer support experience to enhance our service delivery. With a focus on day shifts and a work-from-office model you will play a crucial role in ensuring customer satisfaction and operational excellence. Your contributions will directly impact our companys growth and societal value.

Responsibilities

• Provide exceptional customer support-voice by addressing inquiries and resolving issues efficiently.
• Communicate effectively in English to ensure clarity and understanding in all interactions.
• Collaborate with team members to enhance service delivery and improve customer satisfaction.
• Utilize your native Bahasa Indonesian language skills to assist Indonesian-speaking customers seamlessly.
• Maintain accurate records of customer interactions and transactions for future reference.
• Implement feedback mechanisms to continuously improve customer service processes.
• Analyze customer feedback to identify areas for improvement and propose actionable solutions.
• Ensure adherence to company policies and procedures in all customer interactions.
• Participate in training sessions to stay updated with the latest industry trends and practices.
• Support the development of customer support strategies that align with company objectives.
• Contribute to team meetings and discussions to foster a collaborative work environment.
• Assist in the creation of customer support documentation and resources.
• Strive to exceed customer expectations by delivering high-quality service consistently.

Qualifications

• Demonstrate proficiency in English speaking reading and writing to facilitate effective communication.
• Possess native-level proficiency in Bahasa Indonesian to support diverse customer needs.
• Exhibit strong problem-solving skills to address customer concerns promptly.
• Show a keen interest in customer support and a commitment to delivering excellent service.
• Display adaptability and willingness to learn new skills and technologies.
• Have a basic understanding of customer support principles and practices.
• Demonstrate the ability to work effectively in a team-oriented environment.

Certifications Required

Native-level proficiency in Bahasa Indonesian to support voice project. Certification in Customer Service Excellence or equivalent.