Warehouse Outbound Supervisor

【Job Responsibilities】

【Job Requirements】

• Team Leadership & Task Coordination: Oversee outbound personnel and manage end-to-end operations, including picking and packing. Develop JIT wave monitoring and system-based task allocation plans to ensure timely and efficient daily outbound operations.
• Process Oversight & Issue Resolution: Monitor real-time outbound workflows (e.g., picking routes, packing standards). Address customer-reported exceptions and coordinate with couriers for seamless parcel handover, ensuring process continuity and enhanced customer satisfaction.
• Efficiency Enhancement & Standardization: Analyze outbound metrics (e.g., labor productivity, accuracy) to optimize workflows and storage layouts. Implement standardized procedures to reduce errors and boost efficiency and space utilization.
• Training & Safety Compliance: Conduct skill development programs for picking, packing, and related tasks. Enforce safety protocols to mitigate operational risks and maintain a compliant, productive work environment.
• Cross-Functional Collaboration & Reporting: Partner with logistics, customer service, and other teams to align inventory and order fulfillment. Compile outbound data, provide actionable feedback, and drive process improvements for continuous optimization.
  
  

【About JD.com】

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, JD.com is China’s largest retailer by revenue. In 2023, JD.com reported revenues of US$152.8 billion and served approximately 600 million active customers.

【Our International Business】

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com operates globally, with business activities in countries such as China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, and many others, reaching customers in every corner of the world.

【International Logistics】

JD Logistics (also known as JINGDONG Logistics), publicly on the Hong Kong Stock Exchange, which provides technology-driven supply chain and logistics solutions, with a market-leading infrastructure network across China. JD Logistics has also developed a robust global supply chain network with highly automated warehousing and reliable international transportation solutions. Currently, JD Logistics operates approximately 100 bonded, overseas, and direct mail warehouses across almost 1 million square meters. The company provide comprehensive logistics support to a diverse range of clients, including both international enterprises and Chinese brands expanding globally.