Customer Service Officer

Wentel Engineering Sdn. Bhd. is actively seeking individuals with your skillset to join our team as Customer Service Officer.

• 5-day work (Monday - Friday)


• Competitive remuneration package


• Larkin, Johor

• Received customer PO and return acknowledge the receiving of purchase order to customer.


• Analyse purchase order (selling price, revision, quantity, incoterm term, delivery date, payment terms and currency) by meeting Navision standard prior entering to system.


• Discuss with planner the feasibility of the delivery date requested by customer otherwise counter propose alternative date to customer.


• Provide Shipment demand plan after discussion with customer.


• Receive/Request forecast from customer.


• Ensure prompt response to customers' inquiries, complaints' etc.


• Work closely with Sales & Marketing to understand and prioritize customers' requirements.


• Perform customer satisfaction survey twice per year.


• Perform other duties as assigned.

• 
  Diploma/ Degree in any field


• 
  Fresh Graduates are welcome to apply, as comprehensive training will be offered


• Proficiency in English, Bahasa Malaysia, Mandarin - to deal with Mandarin Speaker client


• Full-time positions available


• Experience with ERP systems is beneficial


• Effective communication with customers and internal staff is necessary


• Both verbal and intuitive communication abilities are essential


• Computer literacy in Microsoft Office is required


• Strong time management skills are essential, particularly for on-time delivery

• Positive & Stable work environment


• 5-day work (Monday - Friday)


• Full rated EPF + SOCSO


• Annual Leave


• Birthday Voucher


• Medical benefit


• Training provided