Business Process Automation Analyst

Job Summary

We are looking for a Business Process Automation Analyst to work closely with operations teams to identify inefficiencies, eliminate manual or paper-based processes, and implement digital workflow solutions using no-code platforms such as Lark Suite and Google AppSheet.

This role combines responsibilities across business analysis, process improvement, platform administration, and no-code application development. The ideal candidate is highly analytical, operationally minded, and capable of translating business requirements into practical digital solutions that improve efficiency, accuracy, and visibility.

Key Responsibilities

• Work closely with operations and business users to understand current workflows, operational challenges, and process gaps.
• Gather, analyse, and document business requirements, workflows, and operational procedures.
• Identify opportunities for process automation, digitalization, and operational improvement.
• Propose practical and scalable solutions to improve efficiency, reduce manual work, and eliminate paper-based processes.
• Design, develop, and maintain business applications, forms, workflows, dashboards, and reports using no-code platforms such as Lark Suite and Google AppSheet.
• Configure workflow automation, approval flows, notifications, and task management processes.
• Build and maintain data structures and application logic to support operational requirements.
• Perform testing, troubleshooting, and continuous enhancement of deployed applications.
• Manage user access, permissions, and application configurations.
• Provide user training, onboarding, and operational support for deployed solutions.
• Monitor application usage and gather feedback for continuous improvement.
• Ensure applications and workflows are properly documented and maintained.
• Collaborate with operations, warehouse, logistics, and other business departments to drive digital transformation initiatives.
• Coordinate with internal stakeholders to ensure smooth implementation and user adoption.
• Support deployment, stabilization, and transition activities to ensure operational continuity.
  
  

Requirements

Core Technical Skills

• Strong understanding of business process workflows and operational procedures.
• Familiarity with no-code platforms and workflow automation tools.
• Good understanding of data management concepts and spreadsheet-based systems.
• Proficiency in Google Sheets or Microsoft Excel.
• Basic knowledge of databases, APIs, or scripting is an added advantage.
  
  

Experience & Qualification

• Bachelor’s Degree in Information Technology, Business Information Systems, Computer Science or related fields.
• 2–5 years of experience in business analysis, process improvement, operations support and no-code application development, or related areas.
• Experience with no-code platforms such as Lark Suite, Google AppSheet, Power
• Platform, or similar tools is an advantage.
• Experience working with operations, warehouse, logistics, or manufacturing environments is an added advantage.
  
  

Soft Skills

• Strong analytical and problem-solving skills.
• Good communication and stakeholder management skills.
• Ability to work independently and manage multiple tasks.
• Strong process improvement mindset with attention to operational practicality.
• Comfortable engaging directly with non-technical users and operational teams.
• Proactive, hands-on, and solution-oriented approach to problem solving.
  
  

Preferred / Advantageous

• Passionate about operational improvement and digitalization.
• Able to simplify complex operational processes into practical digital workflows.
• Strong sense of ownership and continuous improvement mindset.
• Eager to learn new technologies and automation tools.
• Comfortable working in operational or warehouse environments
  
  

MR D.I.Y. is a home-grown enterprise with over 1,300 stores across Malaysia and Brunei. The home improvement retailer has dedicated to make a positive difference in the lives of its valued customers by offering convenience at all its stores nationwide and online at mrdiy.com.my

All MR. D.I.Y. stores are managed directly and the retailer often works in collaboration with owners of shopfront properties or owners of malls. MR. D.I.Y. stores offer a wide selection of SKUs across five major categories, namely hardware; household and furnishing; electrical; stationery and sports equipment products; and others (comprising toys, car accessories, jewellery, cosmetics, food and beverage items, as well as health and personal care).

The Company strives to put its customers first by operating an innovative business that is flexible when it comes to providing a wide variety of products, good quality and value-for-money, holding true to the Company’s motto of “Always Low Prices”.