Customer Service Executive, Tawau

Job Description:

• Deliver prompt, high-quality, and professional service to walk-in customers for both General and Life Insurance needs, including:
• Insurance purchase/renewal
• Policy endorsements
• Customer enquiries
• Handling complaints
• Claims processing
• Provide support through multiple communication channels, including telephone and email.
• Maintain comprehensive and up-to-date knowledge of AGIC (Allianz General Insurance Company) and ALIM (Allianz Life Insurance Malaysia) products and services.
• Ensure the issuance of Motor and Non-Motor Insurance policies complies with company guidelines.
• Collect payments on a Cash Before Cover (CBC) basis for walk-in customers.
• Issue official receipts immediately upon receiving payments.
• Manage and control daily collections, balancing, and reconciliation for Life Insurance transactions.
• Safeguard collections, cash floats, and security documents.
• Handle returned cheques efficiently.
• Prepare and submit ad-hoc reports to the Accounts Department within the specified Turnaround Time (TAT).
• Ensure accurate and timely issuance of receipts for all transactions.

Requirements:

• Minimum Diploma or Bachelor's Degree in Business Administration, Finance, Insurance, or a related field.
• Fresh graduates are encouraged to apply.
• Strong communication and interpersonal skills to provide excellent customer service.
• Basic knowledge of insurance products and services is an advantage (training will be provided).
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Good organizational and multitasking skills to handle various responsibilities efficiently.
• Attention to detail and accuracy in handling transactions and documentation.
• Proficient in written and spoken English.
• Customer-focused with a professional and positive attitude.
• Willingness to learn and adapt to a fast-paced environment.
• Team player with the ability to work independently when required.
• Familiar with the use of AI tools such as ChatGPT for tasks simplification

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.