Demand Forecasting and Customer Service Lead

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.

At Haleon , we’re building a world-class, consumer-focused supply chain — and this role sits right at the heart of it.

As the Demand Forecasting & Customer Service Lead , you will play a critical role in connecting commercial ambition with operational execution. You’ll lead demand planning and customer service to ensure we deliver the right products, at the right time, to our customers — consistently and efficiently.

This is a high-impact role where you’ll partner closely with Commercial, Marketing, Finance, and Supply teams to shape business decisions and drive performance

Key Responsibilities

• Lead the IBP process (Integrated Business Panning) to align demand plans across stakeholders.

• Own and continuously enhance the end-to-end demand forecasting process, including a 24-month rolling forecast

• Provide data-driven insights on risks and opportunities to support commercial decision-making

• Collaborate with Sales and Marketing to ensure successful delivery of promotions and new product launches

• Partner with Supply teams to ensure strong product availability while optimizing inventory

• Lead and elevate Customer Service operations, ensuring high OTIF and service excellence

• Build strong relationships with key customers and 3PL partners, ensuring smooth execution and issue resolution

• Drive performance tracking and continuous improvement across demand and customer service KPIs

• Coach and develop your team, building capability and a culture of accountability and excellence

• Delivering accurate, reliable forecasts that enable business growth

• Achieving strong customer service levels (OTIF)

• Optimizing inventory and working capital

• Driving alignment across cross-functional stakeholders

• Direct Reports: 3–4

What We’re Looking For

• Experience in Demand Planning, Forecasting, or Customer Service within Supply Chain

• Strong understanding of end-to-end supply chain operations and systems (ERP/WMS)

• Proven ability to work across functions and influence stakeholders

• Strong analytical thinking and problem-solving skills

• Confident communicator with the ability to engage stakeholders at all levels

• Proactive, hands-on, and comfortable working in a fast-paced environment
  

Job Posting End Date

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Adjustment or Accommodations Request

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.