Retail Management Manager - Loss Prevention & Coordination

Role’s Responsibilities

• Oversee and manage the overall operations, ensuring objectives are met across the relevant areas.
• Develop, implement, and evaluate strategies to enhance operational performance.
• Lead teams in executing daily tasks and meeting key performance indicators (KPIs).
• Analyze performance data, identify trends, and adjust strategies accordingly.
• Coordinate with other departments to ensure efficient workflow and task completion.
• Conduct regular audits and assessments to maintain quality and compliance.
• Provide guidance, training, and support to team members.
• Make decisions to resolve issues and improve operational efficiency.
• Report to senior leadership on team performance and operational results.
  
  

Loss Prevention Coordination Unit (LPCU) Responsibilities

• Stock Management Coordination: Coordinate stock callbacks, defect returns, and address product-related concerns (e.g., religious compliance).
• Stock Balance Checks: Coordinate stock balance checks for various projects, including Warehouse Accuracy, Best Seller SKU Balances, Non-Moving SKU Balances, High-Value SKU Balances, and Product Rank A/C Cycle Counts.
• Annual Stock Count Coordination: Schedule and coordinate the annual stock count process.
• Net Loss Investigation: Investigate and audit cases of net loss failures and reports.
• Damage and Missing Reports: Updating stores’ monthly declared damage and missing inventory report for store PICs review and implement preventive actions.
• SOP Development: Develop and refine SOPs for the annual stock count, loss prevention procedures (including handling expired, damaged, and missing inventory).
  
  

MR D.I.Y. is a home-grown enterprise with over 1,300 stores across Malaysia and Brunei. The home improvement retailer has dedicated to make a positive difference in the lives of its valued customers by offering convenience at all its stores nationwide and online at mrdiy.com.my

All MR. D.I.Y. stores are managed directly and the retailer often works in collaboration with owners of shopfront properties or owners of malls. MR. D.I.Y. stores offer a wide selection of SKUs across five major categories, namely hardware; household and furnishing; electrical; stationery and sports equipment products; and others (comprising toys, car accessories, jewellery, cosmetics, food and beverage items, as well as health and personal care).

The Company strives to put its customers first by operating an innovative business that is flexible when it comes to providing a wide variety of products, good quality and value-for-money, holding true to the Company’s motto of “Always Low Prices”.