Senior Enterprise Account Manager

We deliver the best GIS solutions in the world, with the brightest minds on the map.

Esri Malaysia is a multinational organization specializing in enterprise software solution for large public sector customers, GLC and corporates in Malaysia. We expanded our business to Malaysia in 1983 and have since developed a loyal customer base leveraging on strong brand recognition, globally proven solution and industry expertise in Malaysia, South Asia and USA. We have largest market share, and business growth is promising. Existing pool of resources can provide high quality consultancy services, project implementation and comprehensive customer support and now employs over 200 people in Malaysia.

As we continue to evolve and grow our business, we are looking for new ways to work more efficiently and more effectively. That’s where you come in!

About the Role

We are looking for a Senior Enterprise Account Manager who is client-focused, results-driven, and skilled in communication and negotiation within an IT solutions environment.

You will manage a portfolio of enterprise clients in peninsular Malaysia and working with channel partners, drive sales growth, and achieve targets aligned with the Company’s objectives. This role involves leading the full sales cycle, working closely with internal teams, and building strong client relationships.

You will identify opportunities and deliver tailored IT solutions that meet both immediate and long-term client needs, contributing to sustainable business growth.

The key responsibilities include:

1. Driving sales results: Working with internal resources to develop sector plans, create new leads and sales growth for the assigned sales sectors

2. Increase customer acquisition: To sign up new customers from the assigned sectors/industries.

3. Developing customer & partner relationships: To initiate and maintain customers and partners relationship and mindshare for Esri Malaysia and its related solutions.

About You

We are on the lookout for an energetic and passionate Senior Enterprise Account Manager to join our dynamic team. The ideal candidate will excel at building and maintaining strong client relationships and be eager to leverage their exceptional communication skills to drive our broader business goals forward. If you are driven, customer-focused, and have a knack for closing deals, we would love to hear from you!

You will be successful if you have:

• Bachelor’s degree in related field.
• 5 to 7 years of working experience in IT enterprise solution sales with proven track record.
• Proactive, aggressive, reliable, and able to work independently.
• Experience in managing government customers is an added advantage but not compulsory if you can manage IT partners effectively.
• Ability to gain and grow customers & partners’ trust.
• Excellent communication skills, both written and oral in English and Bahasa Malaysia.
• Ability to handle sales cycle from lead generation, sales reporting, pipeline management to tender bidding.
• Experience in key account management is an added advantage.
• Requires regular monthly outstation travel.

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