Senior Operation Manager

Education

• Diploma/Degree in Electrical, Mechanical, Mechatronics Engineering or related field.
• Professional certifications related to lift and escalator technology are an added advantage.

Experience

• Minimum 8–10 years of experience in the lift & elevator industry, with at least 3 years in a managerial or senior leadership role.
• Strong background in service/maintenance operations, technical troubleshooting, and team management.

Skills & Competencies

• Strong knowledge of lift systems (traction, hydraulic, MRL, controllers, safety circuits).
• Excellent leadership, people management, and conflict-resolution skills.
• Strong analytical and problem‑solving abilities.
• Customer-focused mindset with ability to manage high-pressure situations.
• Good understanding of Malaysian regulatory compliance (DOSH, EHS).

Proficient in service reporting tools, MS Office, and maintenance management systems.

1. Operational Management

• Oversee day-to-day service operations including preventive maintenance, breakdown handling, callbacks, and repair activities.
• Ensure optimal manpower deployment, route planning, and territory management to maximize service efficiency.
• Establish and monitor KPIs such as response time, uptime, MTBF, and MTTR.
• Review and approve technical reports, quotations for repair works, and service recommendations.

2. Team Leadership & Performance Management

• Lead, coach, and mentor Service Supervisors, Engineers, and Technicians.
• Conduct performance reviews, competency assessments, and identify training needs.
• Manage workforce allocation, standby schedules, overtime planning, and succession planning.

3. Customer & Stakeholder Management

• Maintain strong relationships with building owners, property managers, consultants, and key accounts.
• Attend customer meetings to address escalated technical or service issues.
• Act as the point of escalation for critical breakdowns, recurring failures, and customer dissatisfaction cases.
• Ensure timely renewal of service contracts and support the sales team with technical input.

4. Safety, Compliance & Quality Assurance

• Ensure all service activities comply with local regulations (DOSH, OEM safety guidelines, Lift & Escalator Act requirements).
• Lead safety initiatives and enforce adherence to company’s EHS policies.
• Conduct site audits, toolbox meetings, and ensure proper usage of PPE and service tools.
• Review accident/incident reports and implement corrective & preventive actions (CAPA).

5. Financial & Budget Management

• Manage department budget including manpower cost, tools & equipment, vehicle fleet, and subcontractor costs.
• Monitor cost efficiency, productivity ratio, and revenue targets.
• Support in pricing strategy for service contracts, repairs, and modernization proposals.

6. Process Improvement & Strategy

• Drive continuous improvement initiatives to enhance service delivery and operational excellence.
• Implement digital tools or systems to improve technician productivity and reporting accuracy.
• Evaluate field data to identify patterns or recurring technical issues and initiate engineering solutions.

HR Manager : Janice Lim, [email protected]

Car Allowance : RM 1,000/month
Annual Leaves : 21days
Parking : pay & claim
Medical : RM 2,000/annum
Group Insurance Coverage
Yearly Bonus
Yearly Increment