Senior Program Manager

Responsibilities

Job Description

• Coordinate and manage delivery of services/solutions/products across all TechCo lines of business(Cloud, Cybersecurity, Fiber, 5G/ IoT/ AI) to ensure timely and quality delivery to the customers
• Facilitate cross-functional, cross lines of business collaborations required for project delivery
• Align project delivery with product practices and operational goals
• Manage multiple large-scale cross lines of business projects while meeting deadlines and quality expectations
• Drive governance processes with regular project health reporting
• Drive issue resolution and mitigate risks proactively
• Monitor financial performance, ensuring projects are within budget
• Build strong customer relationships through proactive communication, transparency and solution-oriented engagement
• Collaborate with vendors, and cross-functional/cross lines of business internal teams to meet SLAs
• Establish project/program governance structures, reporting cadence and performance tracking mechanism, aligning to the project management frameworks and methodologies
• Ensure compliance with organizational processes, industry standards, contractual obligations and regulatory requirements
  
  

Requirements

• >10 years experience in project/ program management, with strong focus on technology/IT
• Degree/Advanced degree in relevant field (IT, Engineering, Business)
• Certification in PfMP/ PgMP/ PRINCE2/ ITIL is mandatory
• Experience in IT service delivery and operations in a complex environment
• Proven track record in large-scale project or program management
• Experience managing budgets, schedules, and resource planning
• Customer-centric mindset with strong focus on service quality and customer outcomes
• Ability to manage complexity, ambiguity ad fast-paced delivery environments
• Strong leadership, influencing and negotiation skills to manage stakeholders
• Proficiency with tools like Jira, MS Project, or other project management tools
• Experience in risk and issue management
  
  

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team.

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

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CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair.