Accounts Executive cum Customer Support

Company Overview

We are a young company in homestay adventure. We have a passion in homestays and designing
We are currently a Superhost, known by many foreign travellers for it's beautiful homestay.

Responsibilities for Customer Support

• Highly engaging and resolve the guest's inquiries, complaint, and request promptly, and with courtesy.
• Communicate with other departments to ensure the smooth and efficient operation.
• Reply to customer/guest inquiries on OTA (Airbnb, Booking.com, Agoda, Facebook, Instagram etc)
• Collecting necessary information from guest (Contact details and exact dates of their stay)
• Compilation of Data and Reports
• Follow up with Guests after they check out (What are they satisfied with, what should be changed?)
• Preparation of Housekeeping Schedule
• Reviews Analysis
• Assist with Check In & Out Process
• Managing Procurement
• Perform ad hoc duties as requested

Responsibilities for Administrative

• Assist guests with Checking In
• Perform ad hoc duties as requested
• Entering of Airbnb Sales and Expenses into System
• Office Management & Administrative Work
• Online Payment Processing

Job Requirement:

• Language : Mandarin
• Language : English

Why join us :

• Flexi Hour
• Parking Allowance
• Airbnb Stays and Trip
• 13th Month bonus and retainer incentives

Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

• Flexible schedule
• Gym membership
• Maternity leave
• Parental leave

Supplemental pay types:

• 13th month salary
• Performance bonus

Ability to commute/relocate:

• Johor Bahru: Reliably commute or planning to relocate before starting work (Required)

Willingness to travel:

• 100% (Required)