ASSISATANT FOOD & BEVERAGE MANAGER

Mercure Kuala Lumpur Glenmarie


Date: 2 weeks ago
City: Shah Alam
Contract type: Full time

Position Summary:

The Assistant Food & Beverage Manager supports the daily management of all F&B facilities, including restaurants, bars, and meeting suites. Reporting to the Food & Beverage Manager, this role ensures the highest standards of service and helps plan and direct overall F&B operations. The position also contributes to the profitability and revenue generation of the department.

Key Responsibilities:

Business Performance:

  • Assist in planning the F&B department budget and reviewing monthly revenue and expenditure forecasts.
  • Analyze and submit month-end reports, addressing any deviations from business plan goals.
  • Participate in management meetings to review progress and assist in the development of the annual business plan in the absence of Food & Beverage Manager
  • Collaborate with the kitchen and marketing departments to implement profit enhancement programs.
  • Prepare and submit post-promotion reports to the Food & Beverage Manager.
  • Maintain control measures to ensure costs, productivity, and labor align with the budget.

Outlet Operations:

  • Conduct daily briefings to ensure clear communication with team members.
  • Supervise team members, ensuring timely completion of tasks according to hotel and bar standards.
  • Build strong relationships with guests and regular patrons, offering personalized service, particularly at the bar.
  • Handle guest complaints and feedback professionally, including those related to bar experiences.
  • Manage administrative tasks related to cashier and bar operations, ensuring compliance with hotel policies and financial procedures.
  • Oversee bar stock levels, order supplies, and maintain proper inventory management.
  • Ensure bar cleanliness and hygiene, complying with all sanitation and food safety regulations.
  • Ensure health, safety, and security procedures are followed in both the bar and other outlet areas.
  • Assist other outlets or bar areas during peak times or as needed, ensuring smooth operations across the venue.

Team Management:

  • Assist in recruiting, developing, and conducting performance reviews for F&B team members.
  • Monitor team members’ appearance and professionalism.
  • Develop and maintain training programs to meet the evolving needs of the business.
  • Prepare weekly staff schedules, manage overtime and part timer.
  • Conduct monthly meetings to provide updates, gather feedback, and address operational issues.

Knowledge and Experience:

  • Minimum 2 years of relevant experience in a similar role.
  • Proficient in MS Excel, Word, and PowerPoint.
  • Strong professionalism with a focus on human resources management and business acumen.
  • Having bar experience is an additional point.

Application Process:

Interested candidates are invited to submit their resumes along with a cover letter outlining their qualifications and experience relevant to this position. Only suitable candidate will be contacted.

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