Assistant Workplace Manager
JLL
Date: 6 days ago
City: Kuching
Contract type: Full time
Assistant Workplace Manager
Leading daily property operations
Are you a seasoned facilities expert with solid leadership skills? Working with a team, you’ll manage the daily client activities for the assigned property or facility. Likewise, you will implement building procedures and performance measures—and ease the path for compliance with these. You’ll also boost on-site operations by promoting best practices and developing better processes. On top of these, you’ll be at the helm of property safety by encouraging adherence to health and safety standards.
Getting the clients’ thumbs up
You’ll be working frequently with clients—that’s why you’ll need to build strong relationships with them. You’ll be expected to proactively make sure that the clients’ expectations are always met. You’ll also serve as the main point of contact for any facilities-related concerns.
Keeping an eye on contracts and the budget
Do you have a proven track record in finance management? In this role, you will take charge of the site’s budget, accounting and financial operations. You’ll also coordinate with vendors and suppliers to ensure that they comply with the procurement processes and deliver quality work practices according to the contract and budget.
Fostering teamwork and excellence
Teamwork has always been our secret recipe for success, and the ideal candidate should stand up for this core value. As the person in charge, you will support our people’s growth and development through training and coaching sessions. You’ll also uphold a culture that thrives on collaboration, cooperation and performance excellence. Furthermore, you’ll ensure that the team is constantly motivated, and that trust and work ethics prevail among members.
Transforming to the Workplace Team of the future
Leading daily property operations
Are you a seasoned facilities expert with solid leadership skills? Working with a team, you’ll manage the daily client activities for the assigned property or facility. Likewise, you will implement building procedures and performance measures—and ease the path for compliance with these. You’ll also boost on-site operations by promoting best practices and developing better processes. On top of these, you’ll be at the helm of property safety by encouraging adherence to health and safety standards.
Getting the clients’ thumbs up
You’ll be working frequently with clients—that’s why you’ll need to build strong relationships with them. You’ll be expected to proactively make sure that the clients’ expectations are always met. You’ll also serve as the main point of contact for any facilities-related concerns.
Keeping an eye on contracts and the budget
Do you have a proven track record in finance management? In this role, you will take charge of the site’s budget, accounting and financial operations. You’ll also coordinate with vendors and suppliers to ensure that they comply with the procurement processes and deliver quality work practices according to the contract and budget.
Fostering teamwork and excellence
Teamwork has always been our secret recipe for success, and the ideal candidate should stand up for this core value. As the person in charge, you will support our people’s growth and development through training and coaching sessions. You’ll also uphold a culture that thrives on collaboration, cooperation and performance excellence. Furthermore, you’ll ensure that the team is constantly motivated, and that trust and work ethics prevail among members.
Transforming to the Workplace Team of the future
- Day to day contact point with the Landlord, key vendors and client's partners
- Perfection of execution in administrative tasks
- Part of a highly proactive, responsive, dynamic and agile team
- Take on ad-hoc tasks to free up the Workplace team to engage with Occupants
- Timely execution of tasks every time
- Close integration with vendor partners to drive value
- Close attention to detail on procurement and financial task
- Pro-actively develop and manage stakeholder relationships ensuring that expected service levels are achieved
- Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
- Deliver an exceptional quality of service to the Client, as reflected by Client feedback
- Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
- Provide comprehensive Workplace Team support
- Handle Corrigo ticket requests in a timely manner
- Provide administrative support of issuing work order to vendors
- Coordinate with vendors to perform a wide range of facilities related services
- Be the single POC for the Building Landlord
- Liaise with Technical and Engineering services as required
- Ensure filing and compliance matters are up to date and documents maintained in good order
- Act as administrative point of contact for the client floor
- Work with all related parties on timely delivery of all services
- Continuous Improvement implementation
- Cost saving mind-set that drives value for service as every level
- Conduct data analysis report when necessary
- Implement and feedback on operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency
- Support Regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops and other initiatives as appropriate, through driving implementation and consistency across the Region
- Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.
- Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management
- Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures
- Ensure data integrity of all systems across the Region and perform audits from time to time
- Ensure meeting or exceeding SLA/KPI scores
- Generate reports and conduct presentations as per the service delivery requirements and overall account management
- Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered
- Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services
- Work with all related parties on timely delivery of all services
- Cost saving mind-set that drives value for service as every level
- Conduct data analysis report when necessary
- When necessary raise risks for further investigation
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