Associate Manager, Transformation and Enablement

About Tarro

Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners.

We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price.

Tarro has been profitable for nearly a decade and seen 5x revenue growth in the last three years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023.

To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here!

About the role

The Transformation & Enablement Associate Manager plays a critical role in building and scaling Tarro’s learning and enablement foundation. Reporting to the Transformation & Enablement Manager, this role drives how we train, upskill, and empower our teams — starting with our field sales (Account Executives) team and expanding across Kuala Lumpur functions such as Client Operations Support, Client Tech, Client Success, and Sales Development.

This person owns the full training lifecycle: designing programs, selecting and managing the Learning Management System (LMS), maintaining the knowledge base, and ensuring that every new hire and existing team member is equipped to perform at a high level. They act as both a builder and a strategist — capable of executing training programs hands-on, while also setting up scalable systems and frameworks that grow with Tarro.

You will partner closely with cross-functional stakeholders (Product, Ops, and CX) to ensure that training keeps pace with product updates, process changes, and evolving client needs. The ideal candidate thrives in fast-moving environments, takes ownership of results, and cares deeply about how people learn and succeed.

What You’ll Accomplish

Build and Scale the Training Function

• Design and implement Tarro’s end-to-end training and enablement strategy, starting with account executives.

• Establish the infrastructure for scalable learning — selecting and implementing the right LMS and knowledge base tools.

• Build modular training curriculums that can be easily localized or adapted for different teams and geographies.

Oversee Training Operations

• Own the onboarding experience for new hires — ensuring smooth ramp-up, clear milestones, and strong operational readiness.

• Develop train-the-trainer programs and empower internal leads to deliver training consistently.

• Track training completion, effectiveness, and performance improvement metrics to ensure measurable outcomes.

Enable Cross-Functional Scale

• Partner with Client Operations Support, Client Tech, CSM, Menu and SDR leads to identify skill gaps and build tailored enablement plans.

• Create and maintain alignment between product updates, process changes, and the training library.

• Work with Product and Operations to ensure new feature rollouts are supported by timely, effective learning materials.

Drive Continuous Improvement

• Audit current training content, identify gaps, and lead the refresh cycle for process or feature updates.

• Use data from QA, performance dashboards, and call analysis to identify coaching opportunities.

• Champion a culture of continuous learning — embedding feedback loops and recognition for development.

First Three Months:

• Learn Tarro’s product and account executives workflows end-to-end — including how our agents handle calls and how product configurations affect service delivery

• Get certified in both COS and Voice Ops workflows

• Shadow experienced trainers to understand existing training practice

• Build process improvement for current training processes including training date coordination, mentor assignment, certification arrangements etc.

• Start to scale training to other CL teams including CSM, CT, Menu, SDR etc.

About You

• Bachelor’s degree in business, technology, engineering or any similar degree

• 3+ years experience in training, enablement, or operations in a fast-paced environment (start-up or service operations experience preferred)

• Excellent communication and presentations skills in both English and Mandarin

• Ability to coach learners from 0 to 1, with genuine care for their growth and progress

• Highly organized, detailed oriented and proactive in driving continuous improvement

• A collaborative mindset - enjoys working closely with cross-functional teams and learners