Automotive Service Advisor - Based in Shah Alam ( MJN Automart Sdn Bhd. )
Menang Nusantara Sdn Bhd
Date: 2 weeks ago
City: Shah Alam
Contract type: Full time
Responsibilities & Requirements
- Print detailed Service Order (SO) using standard Task List.
- To obtain signature from customer for the approval of all jobs to be done.
- Prepare cash repair estimate/quotation for accident damage.
- Advise customers concerning vehicle maintenance, accessories, and technical problems upon delivery of car.
- Explain warranty and goodwill policy to customer.
- Follow up progress of repairs in conjunction with workshop controller and if repairs require additional time and/or costing, the SA should advise the customer.
- Obtain customer's approval for repairs beyond the agreed estimate
- Inspect work and if necessary, arrange a road test with Technical Advisor after completion of work.
- Return vehicle to customer and if possible, handle all complaints if customer is not satisfied with job done.
- To brief superior on difficult complaints that can't be handled by you before bringing the customers to your superior's attention.
- To handle telephone enquiries and call customer after 3 days from the date of repair.
- To promote workshop products i.e. parts and accessories. To obtain and update customer and vehicle particulars in the SAP.
- To generate warranty, claim via SAP (B001).
- To generate invoice via SAP.
- Any other duties assigned by the Service Manager.
- Prepare to work extra time, with responsible notice as requested by the mgmt.
- Other duties as specified by the Branch Head/ Executive/ Tech. Advisor
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