Branch Manager (Nationwide)
AFFIN Group
Date: 3 weeks ago
City: Shah Alam
Contract type: Full time
Create the future with Affin! You too can make a difference.
We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.
Job Purpose
Managing and overseeing branch personnel, supervising branch operations, and ensuring efficient operation on a day-to-day basis. Accountable for Branch Sales turnover, to improve the business profitability and cost management to maximize results and achieve peak performance levels.
Accountabilities
Financial
We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.
Job Purpose
Managing and overseeing branch personnel, supervising branch operations, and ensuring efficient operation on a day-to-day basis. Accountable for Branch Sales turnover, to improve the business profitability and cost management to maximize results and achieve peak performance levels.
Accountabilities
Financial
- Drive and achieve overall Branch Sales Target
- Deposit
- Investment
- Loans – ASBF, SMART MONEY & Education loan
- Bancassurance & Banca Takaful product
- Credit Card
- Business referrals
- Prevention of Fraud and Losses (internal and external).
- Effectively control the cost as per budget
- Ensure that every staff discharge duties in accordance with:-
- Branch Manual
- BNM Guidelines and Other Regulatory / Statutory Requirement
- Internal control process & procedures.
- Ensure satisfactory audit rating
- Ensure audit findings are resolved within specified time frame.
- Monitor submission of reports within the specified time
- Act as BCM Coordinator and perform Business Continuity Plan & Call Tree Exercise.
- Act as Business Compliance Officer (BUCO) Representative.
- Act as CLO (Complaint Liaison Officer).
- Act as Branch OSHA coordinator.
- Ensure compliance on regulatory and non-regulatory requirements by conducting coaching.
- Ensure efficient customer service level in accordance to SLA
- Ensure timely reply to customer and CCQ.
- Ensure to resolve any complaints within SLA
- Ensure accuracy in service delivery.
- Resource management:-
- Annual leave
- Attendance
- Branch meeting.
- Provide training / briefing on products and identify training needs
- Recruitment of staff
- Staff development and coaching
- Ensure knowledge and understanding of respective KPIs and JD among all staff
- Performance and productivity tracking at all levels including performing staff appraisals
- To manage and undertake ad-hoc assignments
- Alternate key holder to Vault & Self Service Terminal.
- To organize or participate CSR activities within the branch community
- To ensure cleanliness, safety and security of the bank’s premise and SSL area
- To perform relief duties as and when required or in the absence of ABM.
- To involve and contribute to any special project organise by Head Office
- Attend training on compliance, regulatory, product knowledge, customer services and other personal
- To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit
- To identify any potential staff for succession planning.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Package Driver
UPS,
Shah Alam
3 hours ago
Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with...
Sales Engineer - Leviat
CRH,
Shah Alam
4 days ago
Sales EngineerSHAH ALAM, 10, MY, 40460LeviatCountry: MalaysiaCity: SHAH ALAMReq ID: 506137At Leviat, you can build a future with a lasting legacyHelp us make great architecture possible. Responsibly and sustainably. For everyone, and with everyone. Because we’re one rich, vibrant global network of insight and expertise with c.3,000 people at c.60 locations globally, we are a global leader in connecting, fixing,...
SALES AND MARKETING EXECUTIVE
BATERIKU (M) SDN BHD,
Shah Alam
1 week ago
Job Details
Full Time
Shah Alam
Akademi Bateriku
Diploma/Degree in Marketing, Business, Communications, or related field.
About the role?
The Executive – Sales & Marketing is responsible for driving sales growth, strengthening brand visibility, and increasing student enrollment for Akademi Bateriku’s automotive training programs. This role focuses on sales, partnerships, digital marketing, and recruitment strategies to achieve revenue and participant...
