Banking Operation - Account Services

Get To Know Our GX Bank Team

GX Bank Berhad - the Grab-led Digital Bank - is the FIRST digital bank in Malaysia, approved by BNM to commence operations. We aim to leverage technology and innovation to serve the financial needs of the unserved and underserved individuals, and micro and small medium enterprises.

We are driven by our shared purpose and passion to bring positive transformation to the banking industry, starting with solutions that address the financial struggles of Malaysians and businesses.

Get To Know The Role

• Be our subject expert in our Account Services - Deposit & Payment operations.
• Collaborate with product, customer experience and business to create a robust operation process that delight our customers where it matters most.
• Use advanced data analytics to explore operations issues/opportunities, uncover insights and/or identify targeted areas for efficiency improvement and risk mitigation.
• Ensure day-to-day operations comply with the regulatory and internal requirements.
• Leverage technology to drive a high degree of digitalisation and scalability.
• Analyse potential pitfalls across the process cycle for product launches and system roll out, which may impact operations effectiveness.
• Drive higher degree of effectiveness of control measures. Use big data analysis to discover patterns and potential hot spots
• Drive iterative process improvements and work closely with cross functional teams to close the process risk gaps.
  
  

The Must-Haves

• Passionate about solving problems – possesses a relentless need for investigation and data exploration. Use your problem-solving skills to foresee obstacles and proposed changes to the operation process.
• At least 3 years of experience in Deposit & Payment operations, journey mapping and process optimization
• Strong foundation in design thinking and human centric methodologies
• A sharp eye for identifying weak points in processes and workflow structures.
• A strategic and analytical mindset as you will have to critically evaluate individual processes and iterations, then synthesize their insights
• An excellent communicator with top-notch presentation skills as you will often hold presentations, lead brainstorming sessions and trainings, and create reports
• Must be organized and committed to meeting deadlines as you will spearhead both the planning and implementation
• Comfort in dealing with ambiguity and operating in a fast-changing, unstructured environment
• Confidence in your abilities to lead organizational change.
• To provide cross support to Banking Operation activities AML, Name Screening