Bilingual Customer Service Representative - English & Mandarin

Building the Future of Crypto: Empowering and Protecting Users in the Web3 Era

Our client stands as the foremost blockchain ecosystem globally, offering a comprehensive product suite that encompasses the largest digital asset exchange. With a vision to serve as the infrastructure provider for the crypto industry of the future, our client is committed to fostering a world where Web3 technology is harnessed for positive impact. Operating as a non-profit organization, they are dedicated to building a future where users are empowered and protected. From their inception, user protection has remained their paramount concern, driving them to implement state-of-the-art security measures and stringent data privacy controls throughout their ecosystem.

Job Description

As a Bilingual Customer Service Representative, you will be part of our client’s team as a Customer Service Representative (English & Mandarin Speaker), responsible for promptly and effectively addressing customer inquiries across various channels. You will assist users with account-related issues, provide guidance on cryptocurrency trading, and collaborate with internal teams to ensure a seamless customer experience.

Join the Block Party: Your Path in the Crypto Sphere

Employment type: Full-time

Shift: Shifting

Work setup: Remote/Work from Home, Malaysia

Mining Your Role: Duties That Make an Impact

• Respond promptly and effectively to customer inquiries via various communication channels, including email, live chat, and phone.
• Assist customers with account-related issues, technical troubleshooting, and general inquiries about Binance's products and services.
• Provide accurate and helpful information regarding cryptocurrency trading, security measures, and account management procedures.
• Collaborate with internal teams to resolve escalated issues and ensure a seamless customer experience.
• Maintain thorough documentation of customer interactions and adhere to established service protocols and guidelines.
• Continuously strive to exceed performance targets and contribute to the overall success of the customer service team.

Keys to the Chain: What You Need to Unlock Success

• Bachelor's degree or higher in a relevant field
• Fluent in speaking English and Chinese.
• Minimum of 1 year of experience in customer service, preferably in finance or e-commerce
• Bilingual proficiency in English and Mandarin, including the ability to read and write Mandarin (Simplified Chinese)
• Demonstrated integrity, attention to detail, and a strong sense of responsibility
• Excellent communication skills, both written and verbal, with the ability to articulate complex concepts clearly
• Proven ability to thrive in a fast-paced environment and handle pressure professionally
• Flexible availability to work various shifts, including nights and weekends
• Genuine passion for the customer service industry and a positive attitude towards the crypto industry
• Personal or professional experience with cryptocurrency is highly desirable

Crypto Perks: Profits Beyond the Ledger

• Remote work set-up/Work from Home
• Competitive salary package
• Eight (8) days annual leave
• Career growth opportunities
• Diverse and supportive work environment
• Upskilling: Emapta Academy

Who are we?

At Emapta, we believe in building careers that resonate with passion, purpose, and the vibrant spirit of Malaysia. Our diverse roster of over 700 international clients spans various industries, offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale. For over a decade, we have helped companies adapt to ever-changing market needs by providing access to a wide range of talent, office solutions, and more. Our mission is to hone your skills and help you reach the top and become part of the top 1% talent in Malaysia.

Emapta is more than just a company; it's a tight-knit community that values the unique blend of professionalism and Malaysian warmth. Ou organization embodies a culture that encourages innovation, collaboration, and continuous learning. Share your passion and enthusiasm across the globe and enjoy the flexibility to thrive in your career while savoring the joys of life outside the office.

Be part of Emapta's story – a story that values diversity, celebrates success, and embraces the colorful culture of Malaysia.

#EmaptaExperience