Branch Manager (Kota Kinabalu Branch)

Role Overview:

The Branch Manager is responsible for overseeing day-to-day operations, customer accounts and contract terms, financial measures and KPIs and branch staff encompassing employees and contract delivery drivers.

Key Responsibilities:

• Deploys continuous improvement efforts to drive productivity, reduce operating costs, streamline work processes, and work collaboratively with others to provide seamless quality customer service to achieve strategic business initiatives.
• Manages full employee and contract driver life cycle from recruitment to resignation, including adherence to company policies, customer requirements, and applicable laws.
• Identify and secure new customers to support rapid business expansion.
• Oversee resource allocation including personnel, equipment and facilities to ensure optimal utilization
• Ensure branch and staff safety, manage security tools, and maintain cleanliness and appurtenance.
• Collaborate with other departments, submit timely reports, and manage staff supplies.
• Overseeing and managing the activities of the hired agent and the services of GDEX point-of-presence (POP) within the designated branch.
• To perform any other sales activities or project as assigned by the superior.
• Monitor and track key performance indicators (KPIs) such as on-time deliveries, delivery accuracy, customer satisfaction, and operational costs. Take corrective actions to address any performance issues

Requirements/Skills:

• Degree in any field.
• Possess own transport.
• Minimum of 2 years of experience in sales and people management, with a proven track record in branch management or a similar leadership role.
• Aggressive self-starter who can work independently with minimal supervision.
• Capable of working effectively under pressure.
• Ability to speak Mandarin is an added advantage.
• Strong leadership abilities with a proven capability to lead, motivate, and develop a team.
• Excellent interpersonal and customer service skills.
• Proficient in financial management, operational planning, and problem solving.
• Ability to manage multiple tasks with precision and efficiency.