Clearance Support Agent

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world’s most international company?

A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

YOUR TASKS

• Customs Query Agent (CQ) in the Gateway is the first point of contact with internal & external customers. This requires an individual to achieve internal & external customer satisfaction. Each call is an opportunity to create a person-to-person contact that makes DHL their preferred service provider.
• To attend to incoming customer telephone calls in a warm, courteous and yet professional manner
• To seek confirmation and approval from the consignee, consignor or origin for consignments attracting duty stipulated by customs department prior to shipment clearance
• To ensure that the Import supporting documentations (Permits, Custom 2, Bank Guarantee) are monitored and returned to customers after clearance
• To ensure enquiries and traces received from NCG and other internal departments are responded in timely manner
• To respond to service failures and follow-ups with the appropriate supervisor or manager to ensure that customers’ needs and issues are attended and to their satisfaction.
• To remind customers of disposable of shipments in writing for queries pending more than 14 days caused by them and the imposing of storage charges for shipments not cleared within 48-hours
  
  
  

YOUR PROFILE

• Keyboard skills (preferably with speeds of at least 30 words per minute)
• Computer literacy (preferably including previous experience with Order Booking Systems)
• Communication skills
• Interpersonal skills
• Professional telephone manner
• Advanced Telephone Skills (including Conflict resolution Skills)
• Diploma and above (preferable)
• Preferably with minimum 2 years experience in a Customer Service or Telesales environment in a service industry
  
  
  

OUR OFFER

• Strong career support in a international environment
• Great culture and colleagues
• Multifarious benefit program
• Must Possess Customs Broker License
  
  
  

Do you see a personal challenge in these versatile and reponsible tasks? Then apply now!

We look forward to receiving your application!